850 Google Reviews
We are proud to have reached 850 Google Reviews.
Mercedes-Benz Berwick are dedicated to providing you with the highest level of service, from your vehicle purchase through to your aftersales care. Our dedicated team guarantee to make it worth your while and exceed your expectations each & every time you call, email or visit Mercedes-Benz Berwick.
We are proud to now have reached 850 Google Reviews and invite you to read them below, click through to Google or write a review yourself.
Felicity Locandro - September 2018
I purchased a new car through Mercedes Benz Berwick and could not be happier. The experience and customer service that I received throughout is phenomenal. Elliot Herford Smith was a pleasure to deal with from start to finish, I never felt pressured and felt comfortable asking questions. I was allowed to test drive the car and the follow up was faultless. I would definitely recommenced the team at Berwick if you would like to be treated with impeccable service. Something I valued was not only did Elliot spend the time to run through the car with me, I met the team from finance and servicing. I appreciated the attention to detail and know I will be returning for future cars. Thanks for the brilliant experience!
Robert Bottecchia - September 2018
Great experience, before, during and after purchasing vehicle. Could not ask for anymore, thanks Elliot.
Moira Bromley - September 2018
Very professional experience, Elliott couldn't do enough for us when choosing the right vehicle, went beyond what was expected of a sales consultant, the staff were very welcoming at all times, wouldn't hesitate to refer this dealership to anyone in future.
Had vehicle in for a recall, staff were very accommodating and kept me up to date with the process. Comfortable surroundings to have to wait for your vehicle to be serviced.
Manoj Kaushal - September 2018
Absolutely what you expect from Mercedes. From warm welcome to pick up of the car. Good attention and customer service. Happy to stay with ours cars here.
Vincent G - August 2018
Efficient, polite and friendly dealership. Sets an excellent example for others to follow
Kai Lotfi - August 2018
I had a great experience dealing with those guys, definitely worth going all the way from Sydney to buy my car. I dealt with Amir Razmara - he was very knowledgeable, accommodating and went the extra mile to ensure an overall great customer experience.
I also dealt with Mike Tran on the finance side and he was very helpful as well - making purchase experience seamless and easy. The team works very well together.
I definitely recommend those guys.
Vikki Foster - August 2018
Purchased a AMG GLA45 from MBB what a plesant experience from the welcoming smiles as we walked in to the most outstanding customer service from Ashley Silva, he went above and beyond to get the deal done. Very much appreciated, If and when we decide to upgrade we will definitely use MBB again.Thanks again Ashley Silva your knowledge,welcoming service made our purchase a pleasure.
Kate Vincent - August 2018
We always experience excellent service from Mercedes Benz Berwick. Everyone we have dealt with is polite, professional and efficient. We highly recommend them
Peshala Liy - July 2018
I just picked up my car today and I must say best experience. From the time you walked in to finish everything thing about the service was great. Chris was the best salesman. They did everything thing to make the experience a better one. Thank you so much guys would recommend to anyone. Great customer service
Dong Xu - July 2018
Went to Mercedes Benz Berwick a week ago after work just to check out cars available. I was greeted by the friendly front counter staff Jordan as soon as I stepped in the door. She then directed me to Kristian who is specialised in the cars I was looking for. Very helpful and patience to answering my questions I felt no pressure of buying. I was impressed with the hospitality and professionalism of the staff. As a result I actually purchased a car at the same day. Thanks for the excellent experience!
Ravinthiran Vijayasingam - July 2018
My wife and I purchased a car at the dealership last week and it was a very heartwarming experience. Joe Silva, the salesperson was very friendly and helpful. He explained all the necessary details for the purchase as well as the features of the car. He was very relaxed in his dealing with us and that made a huge difference. Ravi Kalpage, who handled the financial aspect of the purchase, made it a seamless process due to the high level of competence and professionalism that he displayed. On the whole, the purchase of a wonderful car turned out to be even more memorable by the service we received from Joe Silva and Ravi Kalpage. They presented Mercedes Benz and Mercedes Benz Berwick in the best possible light.
David Fagan - June 2018
I was referred to Mercedes Benz Berwick through a family member and i can say it has been nothing but the best experience in buying a new car I have ever had. From the first contact I was treated as a valued customer, through the advice as to the most suited options for the car we wanted, the pricing, the finance, the pre-delivery communication and ultimately the delivery, the service I received was nothing short of exceptional. Thank you MBB, you have outshone any other car dealer I have dealt with and will be at the top of my recommendation list. Thank you.
Martine Maurizio - June 2018
Again we were welcomed with a smile by the friendly and helpful staff. Attentive customer service personnel. Service department efficient. Overall excellent experience. Never pressured by sales personnel when looking at the wide range of vehicles available whilst waiting for car to be serviced yet available to ask questions at any time. Thank you for the snacks and drinks whilst we wait in the comfortable waiting area.
Celeste Furness - June 2018
Mercedes-Benz Berwick is the epitome of a 5 star dealership.Whether I am purchasing a new Benz form Jake Buxton or dealing with the service department I know that I will be receiving nothing but the highest standard in both professionalism and value. I am now a life long customer!
James Browne - June 2018
Third Mercedes I have purchased from the great team at MB Berwick and a big 10/10. Thanks Daniel for your standard and attention to detail. Outstanding, I shell return.
Alisa R - June 2018
Buying a car from Mercedes-Benz Berwick is the best car buying experience I have ever had. Kristian was genuinely a lovely guy to deal with and went beyond our expectations making it a special experience. I highly recommend Mercedes-Benz Berwick for their 5 star customer service. I would happily buy there again. Thanks
Margaret Staples - May 2018
This dealership was recommended to me and certainly lived up to the recommendation. I'd have no hesitation recommending it to my friends. The service was professional but no 'hard sell' - easy with a good product. All staff involved with the purchase of my first ever Mercedes and first ever new car were extremely courteous and efficient. Most importantly, I have a beautiful CLA250 that I love driving and look forward to owning for some time.
Barrington Mascurine - May 2018
From the time we entered this dealership they were nothing short of seven star treatment. The receptionist was extremely polite - came around to greet us and the sales consultant Joe Silva was top notch - extremely polite, knowledgeable and fantastic customer service- put the car salesman myth to bed - he was not at all pushy in any sense and his ulterior motive was to ensure we got into the right car!! Great doing business and will definitely be back and recommend others here. Keep up the great work!!!
Tushar Nathan - May 2018
Had an amazing experience with Joe Silva who really emotionally invested himself in understanding what car I wanted and spent the time to take Tina and I through the features of the car. Had a great experience and look forward to a long term relationship.
Ben Dunning - May 2018
Just had my Mercedes Sprinter Campervan serviced here, and I had a Wonderful Experience. From the time that I arrived with the van for service to when I picked it back up, they made me feel that I was important to them. Even though the van wasn't purchased from Berwick, they treated it like it was one of their own vehicles. I look forward to when its time to get my van serviced again at Mercedes-Benz Berwick as Ben from Service made the whole experience quite enjoyable.
Donny Mandrara - April 2018
Always a wonderful experience. This time around, Tong and Owen provided excellent customer service, going out of their ways to help me get what I wanted. Both were very personable, friendly, and professional. A top notch team!
Geoff Scholes - April 2018
Booked my car in for a service and from book in to drop off to pick up the whole process was painless due to the professional approach of my service adviser. Will I be back? Of course.
Daniel Clark - April 2018
Just picked up my first ever Mercedes from Mercedes-Benz Berwick and the whole process was almost as good as the car itself. The moment you walk in the door the team made me feel at home. The service and hospitality Kieran provided is simply second to none. Even after purchasing the car he made a follow up call (A couple days later) just to check everything was running smoothly and to see if I had any further questions. Overall, the experience at Mercedes Benz Berwick is absolutely impeccable and I do 100% recommend them. :)
Anthony Xerri - April 2018
Unbelievable customer service. I am very happy with the way I get treated when I go into MB Berwick. The welcoming feeling for both my wife and me was a joy to behold. This was my first Mercedes that we bought, and the whole experience was terrific, from the reception ladies to the sales manager and of course my mate Herbie, who really kept his cool when we repeatedly asked questions about the car, Thanks to all these terrific sales people, the whole journey was awesome, as is the car. Thank you for your exceptional service. Thanks for your time Herbie.
Frank Pagliaro - March 2018
A big thank you to all the team at Mercedes Benz Berwick and especially Daniel Bey for his professionalism and helping us with the purchase of our beautiful C300. What an amazing car. The technology & engineering in this car is nothing less than exceptional. The car is breathtakingly beautiful to drive and far surpasses any car we have ever owned.
Philip McCrimmon - March 2018
Second purchase from Mercedes Benz Berwick and couldn't be happier with their attention to detail and follow up service.
Dean Bennetts - March 2018
Friendly service and the willingness to do a deal were the highlights. Damon was terrific with the demos and negotiations along with Mike for the finance. Thanks for a great experience.
Shelley Turner - March 2018
Very happy with our new latest acquisition of our new Vito Van, thank you to the efforts of staff at Berwick for contacting us with new deals and following up and finding exactly what we were looking for. Thank you for the training in the new van everything is fantastic.
Annette C - February 2018
I have always received a warm welcome when I go to Mercedes Benz Berwick. I always get my car serviced there and have always been happy. I would highly recommend their service.
Mike Foenander - February 2018
I am writing to congratulate on your staff's performance in purchasing a vehicle I was not going to buy. Firstly, Elliot's continuous follow up after my wife purchasing her second vehicle from you - Elliot never failed to give me a call when something came up for sale or there was a good deal in the offering. Secondly Elliot went on leave and passed my file to Owen - I was surfing the sites and two good deals came on at Brighton Mercedes which I followed up on and then called Owen - Owen said whatever they can do we can do better - I have an exact same demo vehicle/ less klms we can bring it to you this week as I am currently working 6 days a week and my day off is Sunday and you are closed - Owen then arranged James to bring the vehicle to Phillip Island for me to view - checked over my ML320 and we proceeded into negotiations. Thirdly- James negotiated a deal that was suitable to myself and your dealership which we signed off on that day- Every step of the way from that point James carried out to the letter- on the delivery day James went through every aspect of the vehicle with me - also changed some of the settings on my wife's car she was unsure of - most professional attitude.In closing I would be pleased if you could congratulate your team on their performance and professionalism. I have sent a number of my clients to you over the years who have purchased vehicles and very happy with your service also.
Andrew Panayi - February 2018
Recently purchased an A180 from Mercedes Benz Berwick and all the staff were fantastic. Would recommend anyone looking for a new Mercedes to contact them for a great experience. Thanks guys.
Olivia Le - February 2018
Always enjoy our visits here. Staff are knowledgeable and friendly and very accomodating. Would highly recommend this articular dealership over any others in Melbourne
Mark Livens - February 2018
Just picked up my first ever Mercedes... Purchased a C 300 sedan from Damon at MB Berwick. From my initial call to driving out of the dealership nothing was too much trouble, fast, efficient, very pleasant and not at all pushy, it is a pleasure dealing with professionals who know how to treat you with respect. Great experience and I know where I will be heading for my next purchase and all my servicing. Well done and thank you. Mark
Stephen Duggan - February 2018
Mercedes Benz Berwick is by far the best Mercedes dealer in Victoria. Staff are friendly and professional. We had our first car service and they were once again outstanding. from making the appointment, collecting the courtesy car, through to collecting our car when the service had been completed. Thank you once again!
Point to Point Distributions - February 2018
My last service at MB Berwick was first class as always. They have been servicing my vehicles for the past 6 years and they know how to look after their customers beautifully. 10/10
Glenn Cooper - February 2018
Fantastic service from all departments and a great experience from Russel Palmer.
Rohan Charrett - February 2018
Outstanding service from the team. From test drive to delivery and after sales it has been brilliant. The only place to buy your Benz!
Ekaterina Tetyukhina - February 2018
I highly recommend to deal with Dennis he is the best sales manager ever.
Mel G - February 2018
Not having owned a Mercedes before I was unsure about which car I wanted. The staff at MB Berwick were fantastic and Russel In Sales was great. Extremely patient as I worked my way through different models, Russel was really knowledgeable, relaxed & a pleasure to deal with. I'd definitely buy a car from Mercedes-Benze Berwick again. Thanks guys!!
Dilan Cooray - February 2018
I just had my Mercedes ML350 serviced at Mercedes-Berwick yesterday 29 Jan 2018. The major service D was completed by 2PM on the same day which was very quick. I was also able reserve the major service booking within 2 weeks. Mercedes offered both pick up and drop off. The major service cost was very reasonable at AUD700 inclusive of labour and parts. I am very happy with the overall experience and would definitely return.
Alex Serban - February 2018
Amazing staff, timely services, and always willing to help a customer! Overall a great experience!
Irene Arvanitis - January 2018
Just had my Mercedes serviced by the team at Berwick Mercedes. Excellent customer service and service of my car, always feel very looked after. Thanks to the team at Berwick Mercedes for your A grade service.
John Mackow - January 2018
Daniel Bey has provided us with a 5* plus experience. Would highly recommend both Daniel and Mercedes-Benz Berwick for all purchases. Not only are they competitive on price, they also provide the best after sale experience. So far they have made us feel welcome, special and left us grinning ear to ear with our new GLA 250. Thanks again team!
Don Smith - January 2018
The only dealer for your new Merc. Service outstanding.
Ryan Cheng - January 2018
Did an express service . Done in 1 hour. Being efficient and welcoming. 10 out of 10 service
Luke Mortimer - January 2018
It was our first time purchasing a new Mercedes-Benz and all the staff at MB Berwick were very polite, professional and accommodating making it an easy and enjoyable experience. Special thanks to Amir, Chris and Mick for looking after us. I would recommend the MB Berwick team to anyone.
Stuart Moore - January 2018
Always find the Staff very friendly - they are up for a chat & make a good coffee whilst you wait. My recent car service was completed in 90 minutes - very convenient.
John T - January 2018
Very friendly place with elegant services. Enjoyed xtended Test Drive. Personally thanks to Daniel Bey, excellent sales consultant. With best price offer I could get, I have my first Mercedes-Benz now. LOL, lots of yummies there - wish to visit Mercedes-Benz Berwick everyday!!!
Steve Mikikis - January 2018
Booked my C63s with Mercedes Berwick in regards to some issues. Loan car made available to me and my car sorted and ready by the next day. A++
Diana Mendes Duarte - November 2017
Great service, got new brakes installed recieved a nice new car as a loan car and got mine all nice and clean and droped off at work. LOVE being a AMG customer ! Thanks everyone.
Patsy Kam - November 2017
Tong and Kevin were both super professional and offered a level of service beyond expectations.
Shankar Arjunan - November 2017
We have just purchased our first Mercedes Benz from the Berwick Dealership last week. Great Team of professionals working in Berwick office. The salesman we dealt with was Michael Wong, he was absolutely nice and very patient and considerate to our requirements, answered all our questions, very honest discussions and helped us on test drive and gone through all features and differences of other models, great help and support extended to us. We are extremely satisfied with the purchase of our new Merck and have told and recommended to our friends and family about MB Berwick and Great services. It has been a good and great experience all round. This encourages us to go for the next car from MB Berwick team.
Aldo Balducci - November 2017
My first Benz experience was amazing : My Second was even better!!! My First experience: From the moment walking into this refined elegant showroom, I felt like an old friend. Knowing nothing about the Mercedes range, they listened to my wants and needs, gave me various options to test drive and help make the right decision that was based on what I want, not what they wanted to sell. The team spent as much time as I needed, I never felt rushed. After placing my order I was kept up to date with the progress of my new baby. a big thank you Craig, Michael, Russell and everyone else at Berwick Mercedes. My Second experience: I came in not to buy a new car, but to see what was available, after speaking to the team and them taking the time to run the numbers for me, I picked up a NEW GLC Monday and its AMAZING.. Mercedes Berwick goes above and beyond, they don't rush, they take the time and care to make sure everything suits YOUR needs. Please do yourself a favour and go see them, if you think a Mercedes it's out of reach, you'd be surprised, they have the best deals, I went from driving a Toyota to a Mercedes, and I'll never look back.
Chitra Rao - November 2017
Had my car serviced at Berwick Showroom. Very happy with service, friendly staff, convenient with drop and pick up to and from fountain gate shopping centre.
Nathan Little - November 2017
As promised, fast & efficient turn around.
Tony Cru - November 2017
Great customer service, best I’ve had at any dealership. I can’t recommend it highly enough.
David Huang - November 2017
I just bought a c200 andhad a very good service experience. Michael Wong is the most humble sales person I have ever met. I would strongly recommend this place to friends
Ivon Lacy - October 2017
Picked up our new E-300 yesterday. Had a great experience with James Allen and Ravi Kalpage and thanks too to Michael Aveson for setting up the deal. Berwick is a very friendly dealership and worth the drive, even if you are on the other side town like we are. It's our 5th Merc and our second from Berwick and the after sales service has been great too with service pick-ups and loan cars. Thumbs up to Craig Howard and his team.
Tharindu Jayakodi - October 2017
Just like to say James Allen and Ravi helped me so much to get me into my first AMG suited my budget and did an amazing job. I would recommend them to anyone.
Brandon Jose - October 2017
Was welcomed to the store, shown around, had coffee made for me while I waited to have my tyre pressures checked. They even cleaned my car for me, what more could you ask for. Thank you Mercedes Berwick. 10 out of 10.
Adam Pope - October 2017
Great dealership with very knowledgeable staff in each field! Elliot from AMG department is a standout of his passion of the brand and understands exactly how to treat customers. A loan car was organized for the days the current vehicle was in for service which made everything very easy. The service was simple, and there was a warranty on the product that went back into it. Come to a freshly washed car is a nice add on and unexpected! Will be making this our dealer of choice from now on for all service requirements for the C class we own!
Tony Knight - October 2017
I have been dealing with MB Berwick for over 10 years now and I love the fact that if I feel comfortable dealing with all their staff from reception to the GM John McKenna. you don't just buy a car, you buy the Brand and dealer.
Suzana Vucic - October 2017
There is no surprise Mercedes Benz Berwick has won 'dealer of the year' award multiple times. They are very professional, the service is great and they are caring and compassionate. I had the pleasure of dealing with James Allen who was fantastic and did his best to ensure we got a great deal. The service department is also always a pleasure to deal with, ensuring that every visit it easy yet thorough. Thank you to the whole team at MBB- would defiantly recommend them to everyone.
Robert Leone - October 2017
I had the pleasure of dealing with James and Ravi this past week, I purchased the new c63 AMG edition 1 and i could not have asked for more helpful and accomodating dealer than the Berwick dealership, i will have no hesitation in going back to Berwick for all my future cars as James and Ravi go above and beyond . Keep up the amazing work.
Debbie Pasalidis - October 2017
The day we came into Mercedes Berwick to purchase the car we knew exactly what we wanted, Russell Palmer played an instrumental role in giving us the right deal and once that was done bam we had purchased the car. Then on the day of pick up again Russell and this time with the assistance his wonderful assistant made the experience special. The unveiling of the car was my favourite part, with the attention to detail of the red ribbon. Then Russell took the time to go through the car with me and then off we went in our new car. All the staff at Mercedes Berwick make you feel welcome and special, thank you and keep up the good work. Also thanks for my little gifts in the boot. So for us the whole process from start to finish was seamless. Until the next deal....thanks.
John Chan - October 2017
Was extremely satisfied, not only my salesman Kristian took very good care of me, all the staff at the dealership is very welcoming everytime i visit, greeting me and approaching me for assistance constantly as soon as i enter. I definitely will be returning for the warm service in future.
John W - October 2017
Nothing seems to be too much trouble for the service team. It's the added bits they do for you that makes all the difference.
John Leptos - October 2017
In the past I have dealt with Mercedes Melbourne and BMW Melbourne, and i must say that it was extremely refreshing to experience the professionalism and expertise shown by the team at Mercedes Berwick. Nothing was too much trouble for them and they made me feel like they actually valued my business. Well done guys!
George Daley - September 2017
The Berwick Mercedes team were extremely welcoming and helpful from the moment we arrived. I cannot praise them highly enough for their patient and helpful ways. Sam Nicholl dealt with our enquiry to purchase our GLA180 Mercedes and couldn't do enough for us. Thank you all for your assistance. George and Christine Daley.
Skye McKenzie-Smith - September 2017
As always had a great second experience purchasing from Mercedes-Benz Berwick. James Allen took very good care in making sure I was completely happy with my decision. Ravi assisted me in financing my new vehicle. James and Ravi made the whole process very easy.
Arif Uzay - September 2017
Great service and prompt. We were able to make a deal with minimal delay. Also Russell was a pleasure to deal with!
Sandra Prvulj - September 2017
Excellent service from the minute we walked through the doors. Sales gentleman, Juno went above and beyond to look after us, as did the finance gentleman, Mike. Highly recommend Berwick Mercedes. Thank you!!
Peter Mitchell - September 2017
Recently purchased our C250 and received 5 Star treatment. The attention to detail and impeccable service we received from all staff involved was exceptional. Would have absolutely no hesitation in recommending Mercedes Benz Berwick to family and friends.
Nathan Spinks - September 2017
Interstate buyer, I have to say great customer service and very helpful with buying a new car.
Phil - September 2017
Excellent staff and purchase experience! Only asked questions to understand what is best for you. No rush and really takes their time to help the customer. Could not ask for more. Thanks!
Margarita L A - September 2017
Helpful, lovely service staff. Had to call for advice re a purchase.
Michael Hall - September 2017
Excellent service and help.
Maria Delaney - September 2017
My 2 1/2 yr old C250 went into the Service Department for a minor hiccup and like always, the people were friendly, courteous and fixed the problem without question. They dropped me off shopping and picked me up promptly to a washed and clean car, always great to deal with!!
Van Pham - September 2017
Excellent service, dealer was with us the whole entire way, even after the delivery. Very friendly and kind staff helping us along the way, will definitely recommend to friends and family.
Marilyn Wilson - September 2017
Brilliant company to deal with. Upon purchasing a 319 Sprinter and largely dealing with Andres, my husband and I cannot recommend Mercedes Benz Berwick highly enough. Yes - we did consider other brands and no - there was no other real option! The technology, quality of finish, and support precluded other brands. We originally chose a 316 - 4 cylinder but are so thrilled that we upgraded to the 319 - V6 - it's brilliant! Our van is fully lined which minimizes any noise problems but what we really appreciated from Andres was that there was no 'hard sell' - we were really left to decide what we would personally like as extras,etc. If we were to purchase another Mercedes, we would only deal with Mercedes Berwick; it was just such a pleasurable experience!
Peter P - September 2017
Always a pleasure to deal with Mercedes Benz Berwick and especially Alex from the service team. Alex and the team are always on point and go above and beyond for all my service needs. 10/10
Derrick Alley - September 2017
Herbie made the time to showcase the models which I was interested in. Answered all my questions accurately. His follow up phone calls were respectful and intentional. The gifts he gave were appropriate.
Bruce Lee - September 2017
Gary Stopar - September 2017
Friendly welcome and detailed response to questions resulted in the purchase of the red GLA250.
Pete Maplesden - September 2017
This joint is unbelievable, great people selling a great product, I highly recommend.
Dano Neu - September 2017
A45 AMG: Impeccable service, real pleasure to deal with and awesome experience at Mercedes Berwick, Thanks Daniel.
Candice Collins - August 2017
Fantastic customer service from the moment we walked in! Made buying my brand new car such a delight.
Wayne Hood - August 2017
Used express service and waited for the car. Great service from all staff while waiting. Shows why they have won dealership of the year so many times.
Anthony De Luca - August 2017
Had a great experience with Sam Nicholl. Not sure what I was looking for at first and after him asking questions about my needs we were able to find the perfect car for me, a stunning CLS400. The service I found to be world class. My first purchase of a Mercedes Benz and I'm already looking forward to the second. Thank you Sam Nicholl and Mercedes Benz Berwick, great team and a great dealership.
Damian Brown - August 2017
Delighted with my new Mercedes Benz A250. What a great little car. Michael Torcaso and James Allen were fantastic throughout the whole process - efficient, helpful and very accommodating.
Yang Bin Huang - August 2017
Great service. Impress with staff professional level. Happy with the price they offer.
Janice Fung - August 2017
We really appreciate your efficient correspondence - Your friendly staff and communication is what makes your customer service excellent!!!
Mallen Allens - August 2017
I've (Mark Allen) been a MBBerwick Ambassador for over seven years now & I've seen the business grow and evolve into an entity that's capable of exceeding #500GoogleReviews - it makes me proud to be part of the #MBBerwickFamily and it's been a pleasure to work with the likes of Craig Howard, Mike Buxton, John McKenna and all of the fabulous staff that makes the World Famous Service at MBBerwick tick and continue to grow. Congratulations to all involved with this incredible success.
Geoff Scholes - August 2017
Having had my car serviced again recently, Mercedes in Berwick continually ensure that the experience is both professional and simple. They continue to impress me. From the time I purchased my car and with the ongoing servicing and communication from the dealership I have nothing but praise in particular my service department contact.
Melissa Wallace - August 2017
We purchased my new Mercedes last month from Mercedes Benz Berwick and I couldn't be happier. James Allen was a pleasure to deal with and made the whole process so easy. James even told us about a special corporate deal for servicing that others had not advised us of in the past. James went out of his way to ensure we were happy. We will definitely return when it's time to upgrade again.
Robert Bonazinga - August 2017
Just purchased my new car from Daniel Bay in the AMG department. Absolutely fantastic service from the entire team! From the finance department to reception I could not fault my experience at Mercedes Berwick. I will highly recommend them to anyone on the market looking to purchase a new Mercedes! Thanks guys!
Milan Stevanovic - August 2017
Very satisfying service & lovely helpful staff Highly recommended dealership.
Michael Staples - August 2017
My first service through Mercedes-Benz in Berwick was a fantastic service experience. Nothing was too much of an issue and I felt well taken care of. I would not hesitate to recommend Mercedes-Benz in Berwick to others and will be returning for my next service..
Gulcan Gunes - August 2017
After purchasing my car from Mercedes-Benz Berwick, when the time came for my husband I to purchase our daughter her first car, there really was nowhere else that could ever compare. Over two Saturdays, Elliot Herford-Smith and the rest of the team reminded us again why we had come back. More than just Mercedes-Benz customers, we were treated like valued clients and were made to feel absolutely at home and all of our needs were met. It is due to this unparalleled experience and consummate professionalism that my family and I will continue to come back for years to come. Thank you once again.
Eric Huynh - August 2017
Absolutely delightful service here from helping me select a model to the pricing at the end. This dealership looked after my every need with expert professionalism. I would be very excited to return for another purchase or to recommend anyone to come here!!
Petros Margaritis - August 2017
Mercedes Berwick have always given me incredible service and will always buy my Mercedes from them. Thank you Russel Palmer for selling me the best car ever and thank you to Jordan and Anthony at service for looking after me the other day when I came in. I can see why you are number one....
Jo Bedford - August 2017
Recently took delivery of a second fabulous Mercedes dealing with James Allen, who was extremely helpful and provided efficient, friendly service. The dealership has great people and we also enjoy going there. Ravi also was extremely helpful and I cannot recommend the sales and business team at Mercedes Benz Berwick highly enough, thanks everyone.
Harvie Hele - August 2017
The service, and technical information provide by Sales Executive Kristian greatly assisted me in my decision to purchase a vehicle from MB - Berwick, in addition to the Companies support of Netball in Monash.
Rachel Kumar - August 2017
I bought my second car from Mercedes-Benz Berwick today. Not only do they give the best deal in Australia but they have amazing customer service!! Damon Nehls is by far the most friendly, professional and patient sales executive. Call him and he will look after you!!
Paul Weatherall - August 2017
We were very excited to be collecting our lovely Mercedes Benz SL63 AMG. My first Merc and Paul's second. Loved all the special touches including the lovely flowers, champagne, great jackets and of course a good cup of coffee. The unveiling was also a nice touch and made the experience more special. The handover was great with no time spared in making sure we were familiar with the car before taking the new baby home. Liza and Paul Weatherall.
Farhad Babazadeh - August 2017
Great prompt service.
Garry Rowe - August 2017
Absolutely delighted with every aspect of purchasing a Benz from MBB. The service I received from Kieran was exceptional in every regard, with every query promptly dealt with in a friendly, caring and professional manner. The vehicle is magnificent and the after purchase follow up to ensure I was fully satisfied or had questions was an unexpected but most appreciated gesture. Simply the best.
Kevin M - August 2017
Tong Hu shows great service and knowledge of the car, i felt his enthusiasm and respect during my visit. he also provide excellent services by answering my questions any time. will be there for next car as well.
Chanel Lovett - July 2017
Mercedes-Benz Berwick have been amazing from start to finish! I first came into the show room 6 months ago looking to purchase a car and from the moment I entered the show room, every single staff member was great! I went through a young sales person called Julian and I can't speak any higher of him, he was just amazing! From Julian sourcing cars interstate, to me cancelling after cooling off several times throughout the 6 months period, he still managed to keep his cool and continue to be so helpful throughout the lengthy frustrating period (all because of me)! After finally committing to a car, the process was so easy and the guys in finance were just as amazing!
I would also just like to add that all the times of me visiting the Berwick showroom (which was a lot), I also brought along my 2 year old son whom loved being spoilt by all the friendly staff members running around getting him juices, biscuits, fruit or entertaining him with colouring in pads and pencils! Thank you once again Julian and the team at Mercedes-Benz Berwick for making my experience so great!!! Cheers Chanel
Ilda Tripodi - July 2017
What amazing service and customer satisfaction from a great team at Mercedes Benz Berwick.
Your impeccable service is the reason I will always drive a Mercedes.
My car came back showroom clean and drives like a dream and to top it all off a bottle of french champagne was left on the passenger seat all because they arrived a little later than the specified pick up time.
What a dream team at Mercedes Benz Berwick
5 out of 5 stars
Liang Ping - July 2017
The sales staff Tong Hu is very good. Due to my loan delay，these guys do help me a lot..Also people are very professional and friendly. I would definately recommond to everyone.
I love the attitude they take to customers. You will feel like a god there.
This is the best car purchasing experience.
Mercedes-Benz Berwick is worth visiting.
Tran R - July 2017
Tong Hu was our sale person he has been really helpful from the start till the end. We picked up our new car today and was very happy with the service that Tong and Kevin and the Berwick Team. Once again thank you we will definitely recommend friends, customers and family to the Mercedes Benz to Berwick Dealership.
Daniel Z - July 2017
Good service. Tong is a good sales. Found him, he will help you to get your dream car.
Jonathan Kim - July 2017
Great customer service and a pleasant experience purchasing our car! James Allen was great in assisting us every step of the way!
Peter Munt - July 2017
Russel was the easiest and most straight forward sales person I have had to deal with. Everything he guided me to do came off and he made the transaction enjoyable and satisfying. The team as you walk in were extremely lovely to deal with and I highly recommend the experience buying through them.
Chintaka Weerawardane - July 2017
I bought my first Mercedes-Benz from Berwick Mercedes and the service was fantastic, very friendly and helpful. Ruchira the sales cadet was so helpful and very informative. I highly recommend anyone to go there, their staff is so amazing. Thank you. I'm really happy with the service.
Jian Yang - July 2017
I just purchase a new car from MB Berwick. Great price & great service. It's been a very positive experience. A big thank you to Tong HU & their team who looked after me for the whole time. I will definitely recommend MB Berwick to others in the future!
Julia Skoblar - July 2017
Great service with the salesperson from the start until the end in purchasing my car.
Shanna Mirkazemi - July 2017
Great experience buying our car, thanks to the fantastic customer service we received from Mr.J.Allen.
J Lin - July 2017
We had a great time there, Elliot and the other Chinese Sales person were extremely helpful! Nomore needed to be said really... it was the service we always wanted and even more than what we expected. Well done to the team at Berwick dealership! Will see you on Friday Elliot!
Tamlyn Samuel - July 2017
All we can say is "Excellent service" - Thank you Mercedes-Benz for assisting us from transitioning from one beautiful vehicle to two. A special mention to James Allen and Ravi Kalpage, who from day one, both made the entire process as smooth and efficient as it possibly could be. Very have to recommend not only James and Ravi but all of the friendly and courteous staff at Mercedes-Benz Berwick...quite simply sensational! Thank you! Andrew and Tamlyn Samuel (and our son Ethan)
Marc Warshall - July 2017
Best Merc dealer with the best service in Melbourne.
Stuart Freeman - July 2017
Terrific service so far. I went to see a CLS with no intention to buy for at least a couple of months. I met Sam who was very professional and gave me excellent information. Most importantly he followed up by phone a couple of days later and invited me for a test drive. He subsequently took me out and without being pushy, made me come to the conclusion that I wanted to buy this beautiful car now! A subsequent meeting with Chris gave me all the info I needed about finance and the process was very smooth. Looking forward to collecting the car on Friday and am very optimistic that my future experience with Mercedes Berwick will be just as satisfying. Cheers Stuart.
Dee - July 2017
My wife and I have just purchased our second Mercedes Benz from the Berwick Dealership, our first purchase was six years ago and the most recent was the 27th June 2017.
The salesman we dealt with on this occasion was Elliott Hereford Smith, he was very patient and considerate to our requirements, there was no pressure just honest discussion, help and support.
We are extremely satisfied with the purchase of our new MB and have told and recommended to our friends and family, that, if they were in the market for a new car, to contact the dealership and Elliott, as I know they will get a great deal. It has been a good experience all round.
We will have no apprehension in going back to Mercedes Benz Berwick for our next purchase, it is a great dealership.
Fr. Michael Protopopov - July 2017
A highly professional transaction. Friendly staff and helpful. Thank you.
Paul Cunningham - July 2017
Just had my AMG serviced. The personalized service I received was 2nd to none. Due to it being a major service & needing a software update it took longer than expected so it was suggested I just pick up my car the next day instead of rushing to get it before close - I of course had the complimentary use of another Mercedes - it's this type of approach that sets these guys apart from the others.
lillian Guo - July 2017
Highly recommend! We went to Berwick store after we were very disappointed by a salesman in Silver Star Burwood store. We went there twice on Saturday, at the first time we took our puppy with us, he was so excited and made some accidents there, but all the staff were so nice and gentle. the second time we went to the store negotiating with their sales Herbie. The whole process was just more than satisfied. He showed us the best professional attitude (especially compared with the one we just experienced in Burwood), with great patience, negotiated between us and his manager. Their general manager is also a very nice gentleman who helped us a lot. We didn't purchase an expensive model, but their attitude made us feel more than respected. I would highly recommend this store if any of my friends are going to choose a Benz.
Ric - June 2017
Got my car recently serviced again at Mercedes Berwick. Once again excellent customer service and attention received from Alex in the service dept. His attention to detail is excellent and knowledge unsurpassed. But far the best service of any Mercedes dealerships I've used before.
Aleisha Grist - June 2017
I recently had my car serviced at Mercedes-Benz Berwick and was extremely pleased with the quality of the service, along with how I was informed and kept up to date throughout the full service.
John Walden - June 2017
Amazing dealership. Just blew me away so helpful they look after you like family, always ready to help. I felt with Dennis he is just a great guy, family man showed us pictures of his kids.
Will go in and get the best deal for you, we just love this fearless hip that's why we are back for our second AMG Mercedes, I even got to join the riding team for around the bay in a day.
Number one dealership in my book I would not buy a car from anywhere else. Many thanks, John and JoAnne Walden
Anne McCaffery - June 2017
Staff at Mercedes-Benz Berwick go out of their way to be helpful. The front-of-house staff are always friendly and the mechanics are clearly highly skilled. 100% happy!
Tamer Avsar - June 2017
I would have to say that the service I receive & received from you guys is second to none within Mercedes Benz dealers in Victoria. I can't say I obtained the quality of service from other Merc dealers like I have from MB Berwick. Awesome guys & next time, I won't hesitate to use you again. Thank you for looking after me & look forward to the next experience.
Nick A - June 2017
Great service. Staff made sure all needs were met and helped with making it a smooth experience. I recommend Mercedes-Benz Berwick and look foward to future business with them.
Dash Thevarajah - June 2017
Treated like royalty
Great service (both myself and the car!)
I would definitely go again.
I would never hesitate to buy from them again.
Darren Mehl - June 2017
Provide great service A++. Sales team a pleasure to deal with. After sale service outstanding.
Michelle Sethupathy - June 2017
Awesome experience. Ashley Silva really looked after us. Always kept in touch and was professional in all his dealings. Highly recommend seeing Ashley if you are looking to buy a car.
Tony Rogers - June 2017
I have just taken delivery of my second E Class purchased from Mercedes Benz, Berwick. I found each of these experiences such that I would not consider going anywhere else for my cars.
I purchased both cars from the same salesman, Damin and have found him to be very knowledgeable and highly professional.
I would recommend Mercedes Benz, Berwick to anyone looking for a new car.
Eric Cheung - June 2017
Excellent service, professional staff, so easy to deal with.
Keenan Kleynhans - June 2017
My experience at Mercedes-Benz Berwick has been fantastic! I purchased my GLA 45 AMG from Daniel Bey about two years ago and the service he provided was exceptional, I'll definitely be seeing him in the near future for another purchase. I also recently had my car serviced and discovered that there were two parts that needed replacing under warranty. Sean Gopal arranged a hire car for me while the parts were being replaced and kept me informed and up to date through the entire process. I would highly recommend anyone looking to purchase or service their Mercedes-Benz to stop in at Mercedes-Benz Berwick.
Gregory Bramich - June 2017
First time taking my Mercedes to Berwick and the services was outstanding. Highly recommend it.
Petros Eliadis - June 2017
Not only are Mercedes Benz vehicles "the best of the best" - so too are their dealerships and sales staff. In particular, Mercedes Benz Berwick - with staff like Sam Nicholl - how can you go wrong??? Excellent service & care along with excellent products. I would have no hesitation in recommending Sam & the Berwick team to anyone looking for a new or pre-owned Mercedes - many thanks Sam.
Cathy Williamson - June 2017
Excellent Service! Just purchased my second MB from MB Berwick. Great people to deal with, attention to detail is first with them. Great experience from all members of their friendly team. I would recommend them to anyone wanting to purchase a MB.
Deb Monet - June 2017
In the past we have purchased from MB Melbourne and MB Brighton but so far MB Berwick has exceeded our expectations. Dealing with Julian White was a pleasure.Thanks again.
Nigel Pemberton - June 2017
Elliot who we dealt with at MB Berwick was exceptional. He followed up on everything he said he would when he said he would. The wider team ensured we received a fair deal that met our expectations. Would not hesitate to recommend MB Berwick.
Joe Giustiniano - June 2017
Have been dealing with Mercedes-Benz Berwick for 5 years. Will continue to purchase my cars there. Great to deal with will not look anywhere else.
Beverley Fulton - June 2017
Mercedes-Benz Berwick: Absolutely amazing service. Friendly and helpful staff. I will not take my car anywhere else for servicing. I note, that many people I know with Mercedes, travel to Berwick for the exceptional service they receive. I have no hesitation in recommending the Berwick Centre.
Jane Hong - June 2017
Arrived at dealer on busy Saturday without an appointment. To my surprise, Russel Palmer and Fergus were able to find the right car for our family. Both the finance department and sales were exceptional with their service. Keep it up!
Kieren James – May 2017
Recently had my E 350 service at Mercedes Berwick dealership. Great service when dropping off the car. Service was completed on time and car was washed and cleaned by the time l arrived for picked up. Followed up by a phone to check everything was OK the next day
That's what l call service.
Linda Hsu – May 2017
Mercedes-Benz Berwick were amazing to deal with. It was the first purchase experience with this dealer and everyone from Brandon in Corporate Sales to Chris Jones in Finance and Insurance were amazing. They were both incredibly helpful and the presentation of the car was simply stunning. The reason I also purchased the vehicle from Mercedes-Benz Berwick was due to the amazing service I have received from Liam Pamieta and the team in Service. All in all it's an amazing dealership and experience with Mercedes-Benz Berwick, thank you again for my brand new E300 and I just love my new car!!!!
Wendy Jordan – May 2017
The whole experience of having our ML Serviced was hassle free. Excellent service by everyone involved. Filled in the wait time by reading the paper and having a lovely coffee.
Nicole Winter – May 2017
My husband and I had an afternoon off and took the opportunity to go to Berwick before the afternoon traffic. Thanks to the excellent service, a really enjoyable experience we also bought a car! Andrew was informative, helpful and spent 3 hours with us without questioning our intention to buy. If you are looking for a Mercedes head down to Berwick before you make a decision.
Eleonore Wolske – May 2017
I was panicking about getting my brakes sorted in time for a pending trip, and because of short notice I was not able to get a loan car. However, MB Berwick organised someone to drop me to my workplace and collect me afterwards, which meant I not only got my car fixed, I did not lose production on a work day. Thank you MB Berwick, Daniel and the rest of the service team for making this process so easy and worry free
Jarryd Parkes – May 2017
Both the Sales and Service Department take customer satisfaction to the next level. You rarely experience true 10 out of 10 service and Mercedes Berwick has nailed it every step of the way. Thank You.
Peter Le – May 2017
Fantastic, Elliot provided top quality service and really knew everything about the AMG cars, would highly recommend this dealership for anyone looking to buy a car
Dayna Van Rooyen – May 2017
Our Company (Offtap Plumbing) get all of our Work Vans serviced at Berwick. We are always very satisfied with the works and the price.
Paul Magri – May 2017
Thank you to John and his team for great service and making the process of buying a Mercedes Benz so easy
Nick Janides – May 2017
Had my Mercedes Benz C250 Coupe serviced in May 2017 at Mercedes Benz Berwick and they did a fantastic job. Alex in service was wonderful and of great assistance. Both my rear tyres were low and required replacement so the service department replaced them during the service which was very convenient. MB Berwick is the best place to buy and service your Mercedes Benz.
Sean Ren – May 2017
Great team, wonderful service.
Ross Hubbard – May 2017
Excellent customer service by both Kurt and Mike. Very happy with the experience.
Amanda Camilleri – May 2017
Hands down best dealership I have ever dealt with, they are very efficient and accommodating to my needs. They do regular check ups to ensure everything is running smoothly with my vehicle. Highly recommend.
Simon Pleunik – May 2017
Terrific service provided by Dean Pattison and the whole team. I would recommend them any day of the week when considering a new car.
Emma Ciccotelli – May 2017
Mercedes Benz Berwick are always polite and professional to deal with. We have never experienced any problems with their service at all.
Rob Maisano – May 2017
Absolutely wonderful customer service ! Thanks for always looking after us.
Avalon Elizabeth – May 2017
The team at Mercedes-Benz Berwick have always looked after us & our vehicle needs. They are super friendly & always a pleasure to deal with.
Will happily visit here again!
Jay Ko – May 2017
Friendly staff and overall I had good experience having my Mercedes serviced in Berwick.
Margaret O'Donnell – May 2017
The whole experience of dealing with the staff at Mercedes Benz Berwick culminated in our decision to purchase a 250d.
Initially we were undecided as to whether we would buy a car, but the salesman's enthusiasm and expertise convinced us to purchase.
Subsequently, upon delivery of the vehicle, we are now positive that our decision was a good one.
The salesman Jake, was very patient, affable and knowledgeable when explaining the vehicle's features.
The process of purchasing the car was easy and pleasant throughout.
We were made to feel welcome and valued and their customer service is excellent.
david bennardo – May 2017
Buying a car from MB Berwick was effortless. I live 40km away from dealership and am time poor. The salesman I dealt with brought the car to me to view twice and once I bought the car delivered it to my door. Great dealership , great customer service
Andrew Nikias – May 2017
Fantastic experience from start to finish. The team at Mercedes Benz Berwick were exceptional and the service was outstanding.
Thank you so much.
Michael Luo – May 2017
wonderful experience, highly professional staff. It is the place to go,if you wanna buy a merc
Mel G – May 2017
Not having owned a Mercedes before I was unsure about which car I wanted. The staff at MB Berwick were fantastic and Russel In Sales was great.
Extremely patient as I worked my way through different models, Russel was really knowledgeable, relaxed & a pleasure to deal with.
I'd definitely buy a car from Mercedes-Benze Berwick again. Thanks guys!!
Wen Chen – May 2017
Wonderful experience!! Finally purchased my dream car slc200 at MB Berwick last week!!!! Damon and Eylem are super professional and helpful, which make me came down all the way from Hampton to buy my first Mercedes with them. looking forward to see your guys again when I am ready to get one more 4WD!
Connie Cherry – May 2017
Sunita Patwala – May 2017
When we decided to buy a Mercedes Benz, we visited the dealerships near our house and we received very poor customer service from them. We were very disappointed and were on the verge of not buying a Mercedes when we heard some great reviews about Mercedes Benz Berwick on 3AW. Even though the dealership is far from where we live, we decided to give it a go and we were blown away by the great customer service that we received from Sam Nicholl. Initially we sent an inquiry online and received a response straight away. We were then invited to visit them and meet up with Sam who was waiting to greet us with a big smile. I have to say that Craig Howard has a great team at Berwick and they are very well trained in providing excellent customer service to their clients. An example of it is that Sam offered to pick me up and drive me to the dealership as I did not have any means of getting to them to pick up my car. That is beyond excellent customer service. I highly recommend Mercedes Benz Berwick to anyone who is interested in buying a Mercedes. Well done guys and keep up the good work.
Edward Alder – April 2017
Professional sales staff and great cars!
Enrico Trentini – April 2017Found my salesman Andre to be extremely knowedgable and very helpful. He was very informative, friendly and willing to spend extra time showing me all the features and made me feel confident in my choice of Mercedes van.
Abhishek Kundu – April 2017
Very happy with the customer service and their advise in choosing the right car for myself. Everyone should give Mercedes Berwick a visit if you are after a great car for yourself and your family.
Sunny Thind – April 2017
We bought a Merc V250 and Kristian made it so easy and hasslefree. Nothing is a problem for the brilliant team at Mercedes Benz Berwick. I am very glad with their service and will recommend to everyone looking for a new car
Hasitha Naranpanawe – April 2017
Recently purchased a car from this dealership and the service was outstanding! Dealt with Kurt and the whole process was quick and easy! Ravi, the MB financial consultant was also excellent and brilliant to deal with. Overall happy with the entire experience and loving the new car!
INVOGUE LIMOUSINES – April 2017
Jake and Craig have made our experience a very pleasant one. They were both kind and helpful and we would recommend MB Berwick to anybody. We know now, where we will be going for our next car. Our experience was second to none. Looking forward to dealing with you again. Thanks guys!!!
Moira Bromley – March 2017
Very professional experience, Elliott couldn't do enough for us when choosing the right vehicle, went beyond what was expected of a sales consultant, the staff were very welcoming at all times, wouldn't hesitate to refer this dealership to anyone in future.
The Mclesc – March 2017Bought a Supra
Frank Donato – March 2017
I would highly recommend Elliot Hereford Smith at Berwick Mercedes for the purchase of your new Mercedes. He was very courteous and knowledgeable His care to detail in the on road test drive was impressive. To the automatic brakes when nearing the car in front to the automatic redirection of the GLE 250d when crossing over the white line to the warning red triangle on the rear vision mirror if unsafe to overtake. He helped organise the financing and gave me a real good price on my New Mercedes. He did not pressure me to purchase the vehicle.
Travis Smith – March 2017
We shopped around most of the dealers and MB Berwick had a great selection and the best price. Thanks to everyone out there, especially Dennis for your patience, time and hour long tour of the cars computer system! Tracey and I are extremely happy with the service, our new CLS, and we cant wait to get out of the city to clock up some kilometers!
Krissy Hamilton – March 2017
I had a wonderful experiencing purchasing a vehicle at MB Berwick. Kristian's personality and attitude is what convinced me to purchase the car I wanted with MB Berwick. Thank you so much, I love it!
Ainsley Jeffery – March 2017
Incredible service (yet again!) by Craig, Russ and the team at MBB on the delivery of our new vehicle. Thorough, detailed and always make you feel like the most important customer they have. Thanks team!
Sherin Ahmed – March 2017
Fabulous customer service, extremely well organised and very competitive prices. I have certainly enjoyed the experience buying a SLK-350 from them particularly when compared with my experience with other competitors as BMW
Christine Marshall – March 2017
Excellent service. Immaculate presentation. Wide range of new and used vehicles. You will not be disappointed. Very professional staff. Good coffee as well.
Blesson Abraham – March 2017
Having purchased cars with other dealers, the overall experience from the initial introduction, customer service and attention to detail is second to none!
John Kearns – March 2017
Good service with efficient follow up from Kurt
Khang khor – March 2017
I have made 2 great friends at Berwick MB since buying a CLS250d. James Allen (Sales) and Ravi Kalpage (Finance) are fun doing business with. Not only they are know their stuffs, they also treat you with utter respect and courtesy. They listened to my expectations and then made the necessary recommendations. Now that the sale is signed, sealed and delivered, l look forward to another "rate and review" after the car is due for its first service. Keep up the good work, MB Berwick.
Prasantha Subasinghe – March 2017
Your sales person Sam Nicole was outstanding and he really helped us with our purchase. sam was very helpful and made us feel welcome.Sam is an asset to your company and I would definitely seek his assistance when I want change my car again
Daniel Balint – March 2017
The customer service was once again fantastic. We were in and out with our new car on order in just 1 hour. Support staff were very helpful and no pushy sales people to deal with. I am a 2nd time customer and happy to come back for more... if funds are available!
Archie Taylor – March 2017
From the moment we walked into MB Berwick, we experienced fabulous service and attention. We hadn't necessarily intended to purchase that day, however Elliot made it easy as we waded through all the options, and ultimately helped us to make our final decision. Follow-up and delivery were good, and they made the pick-up day lots of fun. Now we are loving our new Mercedes. Thankyou to Elliot, Russell and the team!
Sashi subasinghe – March 2017
I had a wonderful experience at the dealership, particularly when dealing with Sam Nicholl. He was very informative and patient.
Mike Weedon – March 2017
Salesman was informative. Must have been a kiwi
Scott Mcdonald - March 2017
Anyone can buy a car, but with Mercedes Berwick you are buying the whole experience. Their attention to every detail is perfect. From their product knowledge down to their customer service is something that other dealerships should aspire to replicate..Keep up the great work.
Paul Conroy – March 2017
Very happy with the service and the pricing when buying my new Mercedes - I am a repeat customer and MB Berwick clearly wins the awards as it professionalism and eagerness to please is outstanding!
Lauren Mai – March 2017
We were SO impressed with the customer service and finance set up with MB Berwick team. Andres was amazing to deal with, always available and made the purchase so smooth and hassle free. We will be back in 3 years to upgrade!
Jason Farrugia – March 2017
Very pleased with my purchase and customer service throughout the process. Thanks
Bob Irvine – March 2017
I was originally recommended to speak to MB Berwick re the possible purchase of a Sprinter High Roof Van. I was very impressed with my first impressions of a finely tuned professional reception that directed me to the correct department. Andre's courtesy and professionalism and product knowledge allowed myself and business partner to go away and discuss our options. Subsequently we went back and finalized our purchase. We now have placed a further order with Andre and I am confident that many more orders will follow.I do not shop around and and haggle prices and play dealer against dealer. I expect attention, courtesy and displays of product knowledge within a professional environment.To this end, I am just grateful that Andre has met my criteria and yes, we have a developing friendship based on integrity and an old fashioned handshake. Thanks
Nik Adam – March 2017
This is how buying a new car should be. Their service is second to none - No hard core negotiating, no high pressure sales you get with your usual car buying experience, just respect and comfort. Thanks Julian - will definitely buy another car from you again.
Youssef Samie – March 2017
I walked into Mercedes-Benz Berwick to such warm friendly customer service, i was given all the relevant information about the car i was looking for and and the services Mercedes Benz provided in relation to purchasing the vehicle. i was able to test drive the car which was a great experience, overall the process to look at and to purchase a vehicle from this dealership was easy, friendly and informative.
Robert Esparon – Feb 2017
Very knowledgeable staff and helpfully. Thank you Mercedes Berwick.
Philip Misso – Feb 2017
My wife, Jane, and I had a remarkable experience with Berwick Mercedes. Our initial inquiry by email was immediately followed up by an email reply, a phone call to inform me that a sales person would be in contact and that's what happened. Within 24 hours we were test driving 2 cars which were waiting for us as was Kristian who was a pleasure to deal with - no hard sell, and indeed, really no sell at all - he let the car sell itself. When we picked it up it was shrouded in a black linen cover. I was asked to "unwrap" our new car - it was a lot of fun. The intro to the car and the gifts topped off excellent service, and most importantly the picking the car up from Richmond when it needs to be serviced and providing a replacement car is outstanding. It was something we were concerned about wondering whether we would need to engage a more local dealer. Kristian's attention to detail about paperwork, the car, the intro to the service people and a tour of every aspect of the car's tech was excellent. We are exceedingly happy and relieved that we dealt with this dealership.
Stephen Murray – Feb 2017
Once again I have had no hesitation in returning to MB Berwick to purchase my latest car. This time a new C63 AMG and what a car! Dealing with Craig, Daniel and the team was everything you would not expected from a card yard, but MB Berwick is not your normal dealership. The friendly and knowledgeable team at MB Berwick makes each visit enjoyable whether it is to purchase a new car or service and existing car. It is without hesitation I suggest your first and last visit for all things Mercedes starts and ends at MB Berwick!
Kamaljit Vilkhu – Feb 2017
Great service, Kieran built rapport immediately and was a storehouse of knowledge about MB vehicles.The range of cars is extensive, one is spoilt for choice.
Silvana Luca – Feb 2017
bought my first Mercedes from Mercedes Benz Berwick and was very impressed with their customer service. Sam Nicholl was very professional throughout the whole experience along with the rest of the team. So many surprises awaited me on my pick up. I felt extremely spoilt. Thank you all so much. I'm loving my new A200d😍😀👍
Abrar Zama – Feb 2017
I walked in to MB Berwick dealer to look at some Mercedes Cars with a specific model in mind which suits my budget. The set up was very pleasant and I was approached by the sales person Mr.Elliot. We had a quick chat, I told him what I am looking for and my budget. He showed me the car I was after and proposed to look at another car with a small stretch in budget. I bought the C200T estate with so many extras in it. I am loving the car and can't be more happier. He is also very knowledgeable about the MB cars, variations and models fit within the budget 10% budget range. Another best thing was that everything including financing, insurance etc were settled almost instantly on almost my terms. Absolutely loved dealing with MB Berwick and sales person.
Shane Hobbs – Feb 2017
We bought 1 vehicle and were so pleased with how well we were looked after that we purchased another new vehicle only 2 days later. The sales team, reception and management were very professional and a absolute delight.
Rachael Walker – Feb 2017
Great dealership to deal with, friendly staff, amazing motor vehicles.
Robert Newton – Feb 2017
Updated my CDI250D to the new C250d and I have to say James was fantastic couldn't be more helpful, great experience and great deal, I must also say thanks to Matthew, great job guys.
Kat Shamai – Feb 2017
Customer service the way it should be ... Dennis was patient, helpful and, more importantly, responded in the timeframe he promised to and made the whole process so smooth and easy for us. This is our second transaction with MB Berwick and it was just as impressive as the first.
Amanda Ko – Feb 2017
My family recently purchased a GLA180 and we couldn't be any happier with the service we received. MB Berwick worked with us so efficiently, providing us with fantastic top notch service and a smooth transaction. They delivered everything they promised and they didn't fail to go above and beyond for us. We have recommended friends to purchase their next Mercedes from Berwick. Thanks Daniel and Team.
Julie McDonald – Feb 2017
I had a lovely experience by Kieron, from the moment we arrived, parcelling up the A200 under a cover a bow, to the test drive and the negotiation, which was also done very respectfully. The car was very well presented, and everything fully e planned. I look forward to collecting my car on Saturday.
Michael O'Neill – January 2017
My first-time experience with MB Berwick exceeded my expectations. Kieran in sales was fantastic - very friendly and knowledgeable. I was also very impressed by the Service team. I will certainly be using MB Berwick in future.
Maggie Mclean – January 2017
We took our Mercedes B180 into the Berwick Mercedes Benz for it's first service and decided to look around the extensive area of cars to fill in a little bit of time. We should NOT have done that and ended up catching up with Jake who was ...
Mark Vowles – January 2017
What a fantastic dealership. All the staff were very friendly and personable. Follow up has been excellent and all our needs met. Thanks to all those who were involved. We really appreciate you making our car buying experience a pleasurable one!
Daniel Tsang – January 2017
We bought a CLA200 from MB Berwick, Dean is fantastic and very helpful. Great communication all the way through and have always been open and honest. On the day of pick up, I were surprised by the 5 stars treatment from the time ...
Dilz Fernando – January 2017
Thankyou to the very professional team at Berwick Mercedes. We are enjoying our beautiful cabriolet. Dean made our experience very memorable and special. Thanks again!
Michael Brooks – January 2017
Very happy with my purchase and our sales person was extremely helpful, friendly and knowledgeable. The "unveiling" ceremony and presentation of flowers made for a memorable occasion. The car is living up to expectations. We will be back
Raymond Reed – January 2017
Firstly we were greeted at the door by a girl who welcomed us and immediately established what type of vehicle we were interested in and located a sales person. The sales executive further established our needs and showed us the relative ...
Tina Cai – January 2017
We were helped by James Allen who was friendly, patient and provided great service. Customer service was excellent all round.
Jessica Kurtovic – January 2017
Fantastic service from beginning to end, and beyond. Each staff member we dealt with were professional and friendly! We will definitely be back for our next purchase. Thanks Mercedes Benz Berwick
Lanny Lumaksana – January 2017
We had a very nice experience buying our new car at Mercedes Benz Berwick. From the initial enquiry to the delivery of the car it was all positive. The people were friendly and our Sales Representative, Dennis was very attentive and ...
Kevin Li – January 2017
Received excellent service from Elliot Herford-Smith and will definitely recommend him to anyone who want buy a Mercedes- Benz.
Russell Ford – January 2017
Very easy to deal with. Great place for taking cars for a test drive as they are out of the city traffic jams. Loved the extended test drive provided. Will be a return customer
Billy Huynh – December 2016
Very happy with the service and patience from Michael Wong. High professionalism displayed at all times with great after hours service.
Adam Rathgeber – December 2016
I purchased a new C300 Coupe from MB Berwick a couple of weeks ago. I was very happy with the experience from the first the moment I set foot in the showroom. Would definitely recommend this dealership to friends/family. Thank you MB Berwick.
George Saad – December 2016
My wife and I have been very satisfied with the service we received from Mercedes Benz Berwick, in particular the outstanding customer care from our sales person Damon Nehls. He was extremely professional in our dealings and went above and beyond in helping us purchase our new car.
Montana Alessi – December 2016
Fantastic customer service. Would highly recommend
Selena Ung – December 2016
My husband gave me a surprise birthday and Christmas presents by buying an E300 Mercedes Benze from Berwick dealership. Wow! What an experience! This was our first Mercedes experience and it is sure so different. Jake was looking after us ...
Mohsen Jaffari – December 2016
I recently just bought my first Merc gle 450, throughout my dealings the gentleman i was dealing with was very professional and so were the rest of the team at Mercedes Benz Berwick, they were all professional and friendly. I highly ...
Geoffrey Wang – December 2016
Excellent customer service and great professional experience. Kurt has been a delight to deal with and can't wait to buy another car from them.
Alex Quigg – December 2016
After a very poor showing at another well known MB Dealership in Melbourne which I wont name, I was very happy to have my new car ordered withing 30 mins of initial call to MB Berwick, a very big thank you to Steve in Spare Parts who had ...
Ruvi Herzog – December 2016
Terrific service from Craig Howard, and Elliot Herford-Smith. I am thrilled with my new car, and they could not have made the experience any better! Thank you again!
Sari Goosey – November 2016
Mercedes at Berwick, specifically James Allen was very helpful , approachable and professional. Was happy to bring a car to me to look at, happy to do a deal off site and really knowledgeable in the car and at change over time. Thanks for a great experience James , see you for the next purchase!
Garen Maskal – November 2016
Was recommended by a friend to Mercedes Benz Berwick and was more than impressed. From the minute walking in and being greeted by the ladies at reception all the way through to financing and final purchase, the entire team was welcoming, ...
Sarina Cassino – November 2016
Very easy and professional to deal with from start to finish. Nothing was too difficult. This is our second vehicle from MB Berwick and would not hesitate to recommend them to anyone considering a Mercedes purchase.
Jillian Craig – November 2016
What a delightful experience. Daniel Bey (sales) is wonderful, he listened to all my needs and my wants and delivered perfectly explaining everything along the way. Daniel is an absolute ...
Melissa Markovski – November 2016
My experience with mercedes benz berwick was amazing. Everyone was so lovely and friendly. I highly recomend their dealership.
Peter Nguy – November 2016
Greeted as we walked in, professional, knowledgable, not at all pushy and competitive on price. Walked in and learnt more about the car I wanted (thinking I already knew everything about it). Top service and made us very comfortable with ...
Dieter Kahsnitz – November 2016
I just bought a van from Andres. A perfect buying experience. Attentive, interested and keen to do what it took to make the deal happen. Andres worked overtime to find the perfect van and give me a good trade in. Completely recommend MB Berwick to anyone.
Nesta Aristidou – November 2016
Excellent service all round, Russell in sales is a star highly recommended.
Tim Hunt-Smith – November 2016
Just purchased my 3rd car from M'Bank Berwick. Great people to deal with and prepared to do a deal.
Katie Punter – November 2016
I recently purchased my new CLA250 from Mercedes-Benz Berwick. Daniel Bey was friendly, helpful and professional which made the experience easy and enjoyable. ...
John Henry Beus – October 2016
Over the past, I have purchased many cars from car dealerships all over Australia. More recently I decided to buy a Mercedes-Benz because I have never owned one. I was referred by a satisfied client of Mercedes-Benz, Berwick. ...
Andrew Simm – October 2016
Extremely professional and friendly service. An entirely positive, pleasant experience from the moment I arrived to when I drove out in my new Mercedes Benz! I would highly recommend this dealership to anyone in the market for a new or used car.
Ange K – October 2016
Great experience and fantastic service from Kurt and the team at Mercedes Benz Berwick
Louis Lu – October 2016
I bought GLS 350d from Mercedes Benz Berwick yesterday. They gave me a reasonable price and very good services. Thanks again!
Steve & Xanthi Dellis – October 2016
Xanthi's is so happy she can't wait to pick up her first new car ever. Thanks MB Berwick for looking after her.
Sue Allnut - September 2016
Liam Pamieta has given me and my family exceptional service over the years my loyalty is with him. I have purchased two C300 this week from Berwick because of his service. Liam’s follow up is exceptional.
Gary Damaso - August 2016
Our best and most delightful car buying experience ever! James Allen has been extremely helpful and professional to deal with starting from our initial phone conversation up until we drove our new baby out of the showroom. He treated us like friends and not just like another clients. He's truly an asset to MB Berwick and I would highly recommend him to anyone especially to friends and family. If the maximum rating is at 5 stars, he would definitely exceed my personal rating as I would give him a 6.
Steve Fagan - August 2016
A very special thank you to Craig Howard, Daniel Bey and the MBB team for making my first purchase of a Mercedes Benz a great experience. From the moment I walked into the dealership the service and attentiveness was second to none. I can't wait to get the car on the road!
Bronwyn Little - August 2016
Recently I purchased my lovely A200 Mercedes from MB Berwick. I couldn't be more impressed with the excellent customer care I received from a charming young man Sam Nicholl. Sam was very helpful, professional and courteous during the whole process. Thank you Sam for taking the time before and after my purchase of my A200 ensuring I was familiar with all the features of my new car. Also my thanks to MB Berwick for spoiling me like no other dealership has done in the past. I would highly recommend this outstanding dealership. Bronwyn Little
Paul Cunningham - August 2016
Honestly just the best buying experience I've ever had - I shan't go anywhere else EVER again - thanking you
Bane Dandy - August 2016
Highly recommended!! Will always give Berwick Mercedes my business! Thanks guys!
Lee Davidson - August 2016
Purchased a new B Series from Mercedes Berwick a month ago. Very impressed by the service I received, especially Elliot who went out of his way to explain everything.
The follow up calls to see how things were going were really appreciated.
Great dealership, would recommend.
Lynton Williams - August 2016
Craig and his team at Mercesdes - Benz Berwick offered fantastic service, so if you are a prospective buyer like me then I would highly recommend them.
Petar Kostic - August 2016
I would like to thank the team at Mercedes Benz Berwick especially Dennis and Kevin who made the whole experience in purchasing my A250 and the trade in process so easy. You really made me feel at ease about my decision and I will 100% refer anyone who is looking to purchase a Mercedes directly to your dealership.
Thanks again guys
Tanya Calder - August 2016
This is my first experience with Mercedes, and I have to say that it was absolutely 5 star! From the moment I walked through the doors, the customer service was outstanding. A HUGE shout out to Russel Palmer for all of his advice and assistance in choosing our new family vehicle.Can't wait to see my new wheels! Highly recommend MB Berwick!
Daniel Cripps - August 2016
Damon delivered fantastic service from start to finish! Being in the sales industry myself, Damon understood giving me my space and time to make decisions. He was helpful, knowledgeable and personable. Would highly recommend dealing with Mercedes-Benz Berwick!
Geoff Webster - August 2016
Second car that we've purchased from Mercedes-Benz Berwick, and again were extremely pleased with the service provided. Kurt and Ravi were great - even came to us to arrange signing of the papers and delivery of the car since it was going to be difficult for us to get down there. We certainly value our relationship with MB Berwick - long may it continue!
Andrew Young - August 2016
Craig and the team at Mercedes Benz were excellent. We picked up a new GLC250 last week. Awesome car and experience at MB Berwick. I highly recommend you head on out and take a look. You wont be disappointed.
George Dell - August 2016
Purchased a new vito van from MB Berwick and the service was fantastic highly recommend anyone to deal with MB Berwick.
Natasha Moroz - August 2016
Very happy customer. We will buy our next car in Berwick too. We felt very well looked after and still do. They answer all our questions and help with any problems. Thank you, Kristian
Chris vavitis - August 2016
Thank you to Dennis Tyshkovsky and all the Mercedes Benz Berwick staff for the outstanding professionalism and exceptional service. 5 star service!Highly recommend them. Chris and Lisa
Elaine Dickson - August 2016
What a great experience it was to buy through Berwick Mercedes everyone was so welcoming and helpful especially our Salesman Dennis Tyshkovsky who made our experience just perfect he went over and above of what we expected thanks to you all
Elaine & Jack Dickson
Sonali Chanmugam - July 2016
Thank you Michael Wong, you and the team at Berwick are simply amazing. Enjoying my car.
Samantha Lane-Spence - July 2016
This is the 2nd car we have purchased from MB Berwick within the past 3 months and have dealt wth Kurt both times, he has been awesome through the process and would definitely recommend him to all our friends without any hesitation, we closed both deals still smiling and I know he can't wait for us to come back in! Thumbs up for the dealership...
Krystle Kik - July 2016
There are no words that come close to how amazing Daniel Bay & the team at Berwick Mercedes are. I live in Templestowe and the drive across town was so worth it. (Well Daniel drove to me for the test drive hehe) honestly the whole process of the purchase, getting all the tint and car care sorted to organising when i could pick my baby up was so smooth it was a great experience. Then there was the car hand over which was nothing short of amazing and the memory will be etched in my mind and my parents forever. Thankyou so much for everything & especially for my new wheels
Patrick Cheah - July 2016
Would definitely recommend anyone who's looking for a Benz to come and visit this dealership. Very helpful and experienced staffs.
Marc Smith - July 2016
Fantastic customer service, went to 2 other dealers first got minimal service. Thanks appreciate the efforts
Allan Balaban - July 2016
Purchasing my new Mercedes could not have been any easier. The level of professionalism from the staff made the whole experience a wonderful one. I would highly recommend Mercedes Benz Berwick to anyone wanting to purchase their next car. Thank you MB Berwick.
Robert Bassetto - July 2016
Recently had dealings with Russel Palmer from Mercedes-Benz Berwick.The information he provided us and the time and effort he invested with us helped us to make our final decision so much easier.I have purchased several vehicles over the years but dealing with a Gentleman like Russel and all of the team at this dealership has made this one of the best and most comfortable sales experiences I have ever had.Thanks again to Russel and the team at Berwick Mercedes-Benz.
Ryan Zhang - July 2016
We had very happy and great purchase experience at MB Berwick for our C250. Benny is a nice, honest and professional sales representative through out the whole process. He tried to explain all the questions we had and followed up the sale even after the delivery. There is also an awesome showroom! We felt comfortable when we were there, people we met were all very helpful. Definitely we would come again if we buy another Merc and like to recommend MB Berwick to all my friends.
Pradeep Rishi - July 2016
Thank you MB Berwick team for the exceptional experience. You all looked after us really well, going above and beyond our expectations.We will definitely recommend our friends and family to buy through your dealership.Pradeep & Etie Rishi
Gawin Fernando - July 2016
This is my second purchase from the team at Mercedes Benz Berwick. Dean was able to match my requirements and I was also given a demo car overnight for me to test drive which closed the deal. If you are looking to purchase a Mercedes, I recommend this dealership.
Rose Gigliotti - July 2016
Well what can I say, your service attitude and approach was exceptional! This was the first Mercedes I bought and it definitely will not be my last. Within 2 hours of me making an online enquiry Sam Nicholls had the car at my workplace for a test drive! The next day while on his RDO he was following up via text any of my further enquiries, ensured that all my questions were responded to in a prompt and professional manner and we had a deal within 48 hours of me driving the car. Then the real surprise cam when I arrived to take delivery of the vehicle, with a presentation of flowers, an unveiling and full run through of all the vehicle features. If that wasn't enough Sam called me after having my car over the weekend to make sure everything was to my satisfaction. Mercedes should be proud to have such an ambassador for their brand! If you are looking to buy a Mercedes, no matter where you are in Melbourne give Sam a call...he WILL make it happen. Thanks so much for a great experience making such a significant purchase!!!
Tony Kopp - July 2016
Very good customer service, Finance department very helpful and easy to deal with, very good showroom with lots of models. We were made to feel very special when picking up the car, thank you guys.
Glenn Calver - July 2016
Everything you would expect from a luxury car dealer and more! The team was friendly, attentive and professional. Our salesman, Kurt Vollenhoven was informative and personable. The deal and delivery went through smoothly and quickly and we were driving our new Mercedes Benz by the weekend. We will definitely be buying another car there soon.
Patrick Cheah - July 2016
Would definitely recommend anyone who's looking for a Benz to come and visit this dealership. Very helpful and experienced staffs.
Stuart Lay - June 2016
Great Service by Kurt and the rest of the team which redefined the definition of 5 star service.
Great car and service!!
Martin Alcott - June 2016
After purchasing multiple BMW's over the year's my wife wanted to try something different. Craig Howard and his team at Berwick Mercedes were instrumental in her switching to the Mercedes brand. Great information on the various models, easy test drive around Harkaway and a sensational deal seem to be the norm at this dealership. Well worth the drive to Berwick if you want both a great deal and to be treated like you're buying a prestige brand rather than just another sales number!
Anna Mazzone - June 2016
My husband and I have bought two cars from Berwick Mercedes. We were very impressed with all aspects of the sale, from the test drive to the delivery process. I highly recommend the dealership to everyone. It was a wonderful experience as all the team were professional and very helpful in answering our questions.
Dong Chen - June 2016
The best deal you can get from the MB dealers within Victoria, plus good customer services and excellent follow up.
Martin Lynch - June 2016
Having decided to upgrade my wife's car, I spent some considerable time reviewing all the prestige mid size SUV's available. After test driving our short list, it was obvious that the GLC250 was the standout vehicle. Dealing with John McKenna and his team at MB Berwick was a breeze, great service, fantastic deal and professional followup. I cannot recommend the team at MB Berwick highly enough when looking for great sales & service.
David Toms - June 2016
We can only say "Thank you very much MB Berwick". Daniel Bey was exceptional in demonstrating the various new models and we finally settled on a new C250D. It was a great experience and we couldn't be happier with the whole experience at MB Berwick.
Mick Booth - June 2016
like to thank Andres and the team at Berwick Mercedes customer service from start to delivery of my new vito was fantastic in the process of upgrading my wife's car and I know where I will be going well done to the team at Berwick Mercedes
Jon Arnold - June 2016
Woul like to thank Amir for taking care of our purchase of our new CLA45 AMG. Many thanks to Amir and the MB dealership for organising a loan car as we had sold our other car during the process.Good explanation on pickup of our vehicle followed by phone call queries.All in all a wonderful experience from all the staff and most importantly we have a super hot looking Mercedes that we are very happy with.
Raj Jayawickrama - June 2016
Recently purchased a GLA250 from Mercedes Benz Berwick. Great Service. They were happy to offer Test Drive before deciding on price compare to some other Mercedes Dealers. They were happy to accommodate our requirement. The purchase of this vehicle via their Finance department was also very easy. Highly recommended!
Kyra Huor - June 2016
Fantastic all round service from a very professional and friendly team at Mercedes Benz Berwick.
Staff are very passionate about what they do and definitely look after you well. I have had poor experience with other MB Dealers previously, but have found Berwick to be the best around Melbourne.
I definitely recommend anyone looking for either their first Mercedes Benz car or their next to drop by the team at Berwick, look around, grab a coffee and chat to the friendly professionals.
Jessica Wang - June 2016
Excellent team. Very honest and helpful sales.
Hiral Thakar - June 2016
Just what you would expect at a Merc centre.
Staff was very friendly and patient. We were looked very well after by Sam Nicholl. He knew the details of the car well and answered all my questions (& there were lots).
I also received a call from him the next day to check everything was ok and if i had any queries after driving.
Highly recommend MB Berwick & Sam.
DANNY LAVIGNE - June 2016
Loved the indoor showroom, then the food and drinks offered during our browse around. Then Julian showed us around the car we were interested in - he really knew his stuff - and gave us a great deal, so we purchased on the spot! Great experience and a great Car!
Them Lam - June 2016
A huge thanks goes out to Russel & Craig from MB Berwick for their service and delivery of my new C300. It was a seamless transaction from start to finish and i'll be sure to recommend my friends and family.
Laurence Song - June 2016
Went to South Melbourne Mercedes before, but the attitude of the sales manager was so unacceptable. After my friend recommended me to Berwick Mercedes, I went to the dealer last week to have a look. The sales named Michael was so friendly and nicely to answer all my questions about the new GLS350 Sports. After few negotiation, I made the deal with him. Although It was already 7pm at that time, he was still nicely to offer me the price I offered. Well don Michael. Thank you Mercedes Berwick, it worth me driving 30 mins.
age dipa - June 2016
Thank you Mercedes Benz Berwick for your outstanding customer service your whole team from the concierge to your sales staff to getting an insurance quote on my new purchase was an absolute pleasure to deal with and once again Kurt Vollenhoven for going above and beyond in making the deal happen I am definitely a Mercedes Benz Berwick customer for life. Ps great coffee as well
Luke Taliana - June 2016
Cannot speak highly enough of the great level of service that i received when buying my vehicle.
Kristian was extremely helpful and never did i feel pressured to make my purchase. Very good buying experience.
Jodie Bayley - June 2016
From the minute we stepped into the showroom, until collecting the new car, the whole experience was exceptional. It really is the little extra touches that made selecting our new car a great choice.
Larissa sidorova - June 2016
I and my husband just bought our second car here. It was a pleasure again to do business with the team and we were very impressed with all aspects of the sale , from test drive to pick up. I will highly recommend the dealership to everyone. Great experience picking up my new car at Mercedes Berwick . John, Damon, Ravi were friendly ,patient and professional and very helpful in answering our questions and all the staff were great.
Malcolm Menzel - June 2016
Yesterday I took delivery of a new Mercedes Benz from your dealership and I must say the service that I received was second to none. In particular, Dennis Tyshkovsky was an outstanding ambassador for your company. Dennis took the time to fully explain the fundamentals of my new vehicle and ensured that I was fully conversant with its operation. His customer service skills were of the highest quality and he made the vehicle delivery process a most pleasing experience.
I have purchased a number of new vehicles over the years but this particular purchasing experience far exceeds any in the past. It has been a pleasure doing business with your company and I congratulate you on your exceptional customer service and professionalism.
Vita Favaro - May 2016
5 star customer service, very helpful and professional. Jake Buxton was very kind and welcoming. Pleasure doing business at Berwick.
Tony Toth - May 2016
The staff at Mercedes-Benz Berwick are a delight to deal with. This recent purchase was my 4th car from them. Would not hesitate to recommend them!
Miriam Balaban - May 2016
I would highly recommend MB Berwick to anybody wanting to buy a new car. The level of professionalism and friendly service made the whole experience extremely easy.
Thank you to Michael for his efficient approach and to Dean for taking the time to run through all the features of the car with me.
A very pleased customer.
Rob Rotin - May 2016
one of the best experiences we have had purchasing a new car thank you so much Dennis and Mercedes Berwick we will be back
Hung Nguyen - May 2016
It was a great experience and quite pleasant to make a deal with MB Berwick.
Tong Hu (the Saleman) was so helpful and easy to deal with.
Highly recomended to whoever would love to purchase a Merc. easily and quickly.
Peter Ozdemir - May 2016
The minute I walked in Veronica read my mind and offered me a good cup of coffee, not like the opposition on Nepean hwy Moorabbin that same morning, the sales guy didn't even want to know me just walk off, although I have bought several Mercs from them maybe I wasn't dressed right?
Kurt from MB Berwick greeted myself asked what I wanted made the deal on the spot with a great discount Kurt also organised finance and insurance with Eylem who I must say she was extremely helpful, Kurt had the car ready within a day with out the pressure of "(used car salesman) on a serious note if you are thinking of buying a Mercedes go to MB Berwick and see Kurt, you want be disappointed with the team. I usually dont write reviews but these guys really treated me like a king I will come back thank you Kurt, Eylem and MB Berwick. love my AMG.
Alice Lawes - May 2016
5 Star service. Outstanding Customer service. Awesome experience overall.
Michael Nicholson - May 2016
I am beyond thrilled with the service and respect I received from ALL staff at MB Berwick, I was made to feel like a king even dressed in my tradie attire. Special thanks to Tong Hu for seeing through the transaction with such ease. My wife is thrilled with her car and all the small touches were most appreciated.
I would highly recommend MB Berwick. Keep up the good work:)
Sean akom - May 2016
Very pleasant experience !
Carlo Taranto - May 2016
From the first moment we stepped in to the dealership we were treated with the upmost respect and without any feelings of pressure.Michael Torcaso spoke to us initially and then with Mike Buxton. Both were fantastic and helped us through the deal.They made the decision making so much easier.
I would recommend anyone to deal with them and this dealership.After the deal, dealing with Andrew Buduin for the handover and demonstration just put the icing on our experience. He was fantastic and showed us everything about the car.Thanks again MB Berwick..
Luke - May 2016
My husband and I went into Mercedes Benz last Wednesday to have a look at a new car and left that night with one.
We were greeted as soon as we entered the building and the Sales Manager referred us to the Salesman Dennis. I cant thank them enough for the wonderful experience we had from start to finish.
Dennis was fantastic, we will be passing on his details to all of our friends. Thanks to Dennis and Mercedes Benz Berwick for a memorable experience.
Barrie Evans - May 2016
A very positive experience, from the friendly staff and the sales team. Every effort was made to explain everything and answer all our questions. Very happy to be buying our first Mercedes Benz.
Karen Porter - May 2016
As a busy small business owner, I was pleased that the team took all the stress of finding the right car for me and made the whole process seamless and easy. I would highly recommend them.
Jinxin Yang - May 2016
Great customer service, staff were very informative and helpful. unbeatable deal comes with fantastic purchasing experience. definitely would recommend to anyone who is looking to buy a Mercedes.
Hossain Islam - May 2016
Very Friendly and honest with the sale
went out of the way to help deliver the car in due time. Highly recommend Michael Wong for his salesman ship and Berwick Mercedes for being so generous to have us a loan car to drive while sorting our new car from interstate
Peter Dodd - April 2016
Just a quick note to let you know how happy l was when l picked up my new car today After many months of waiting, the car was presented by Dean Pattison & John McKenna in a manner for which is a credit to your business. Thank You Regards Peter Dodd
chialin ho - April 2016
excellent customer services at front counter!! I will recommend for my friends.
Ben Balshaw - April 2016
Exceptional buying experience. The customer service is second to none - the entire team made every effort to go over and above. I am a very happy customer.
Peter Ozdemir - April 2016
The minute I walked in Veronica read my mind and offered me a good cup of coffee, not like the opposition on Nepean hwy Moorabbin that same morning, the sales guy didn't even want to know me just walk off, although I have bought several Mercs from them maybe I wasn't dressed right?
Kurt from MB Berwick greeted myself asked what I wanted made the deal on the spot with a great discount Kurt also organised finance and insurance with Eylem who I must say she was extremely helpful, Kurt had the car ready within a day with out the pressure of "(used car salesman) on a serious note if you are thinking of buying a Mercedes go to MB Berwick and see Kurt, you want be disappointed with the team. I usually dont write reviews but these guys really treated me like a king I will come back thank you Kurt, Eylem and MB Berwick love my AMG.
Max Kiu - April 2016
We met Russel Palmer at our first visit and he is very caring to explain the difference on various classes for MB. He explained and showed us in details on the functions and features for GLS350d and we fully satisfied with his services as well as the services for other colleagues at MB Berwick.
Dean Cook - April 2016
We were extremely happy with our recent ML250 purchase from Berwick Mercedes Benz. Our salesman Kurt was very friendly and accommodated our delivery to Perth without any fuss. He also picked us up from the station in style in the new S500!
Kylie Johns - April 2016
I am so happy. Damon and the Sales team were amazing and didn't rush me at all. I have never had a car purchasing experience like it. From the greeting at the beginning of my appointment to the after sales care I am extremely happy.
Ryan Koski - April - 2016
Excellent service and very smooth process to purchase a demo car. Daniel was really easy to deal with. Thank you.
Ben Bowen - April 2016
Just bought my first car from the team at Berwick having previously always purchased from an alternate MB dealership. Couldn't fault the service, ongoing communication or delivery, everything went like clockwork. Big thanks to Daniel and Chris Jones for all their assistance and making the purchase a seamless process....highly recommended!
Maggie Butterworth - April 2016
Fantastic service goes a long way. I wasn't searching for my next family car but Kurt at MB Berwick provided great service for me and my boys. He showed me a vehicle that suited the family and myself. Highly recommend MB Berwick for anyone looking a buy a new car. Speak to Kurt.
Kejia Zhang - April 2016
It is a really amazing experience in purchasing a MB car in MB Berwick. I really appreciate the salesman Sam, who is very patient and professional. ...MoreIt is a really amazing experience in purchasing a MB car in MB Berwick. I really appreciate the salesman Sam, who is very patient and professional.
I would definitely recommend my friends to buy cars in MB Berwick.
Greg Sam - April 2016
Just purchased my new car from MB Berwick. I would like to commend and recommend Kurt Vollenhoven who gave a high quality level of customer service. Highly recommend MB Berwick, and I will be a long term client.
Matt Digge15 - April 2016
Excellent experience at MB Berwick special thanks to Sam Nicoll for his professionalism & integrity!
Kevin de Wit - April 2016
It was a great experience. Sales people were very helpful and sat with me for quite a while running through every single feature and question I had. They weren't pushy and made the whole process very comfortable. The color I chose for the car was not available to be seen but the sales representative rang me a week later to let me know they had a clients vehicle in for service that was that color and I could come and have a look to be 100% sure I was happy. Most places the care and contact stops after the sale has been locked in. With Berwick Mercedes the contact continues all through the process.
Gil van der Venne - April 2016
Just want to make you aware of our experience today in picking up Kerry's new gle. Firstly Daniel was exceptional in all aspects in both the negotiation on purchasing & also the actual delivery presentation.
Very helpful, patient & extremely knowledgeable on the product. He took Kerry out for a quick introduction to the reverse parking etc. great additional touch.
However there was a little problem that arose with the bonnet mechanism. As I always say to my staff occasionally problems arise in every industry. It is how you respond to those problems which puts you apart from the rest.
Daniel & the service guy attended straight away to fix the problem. Also whilst the vehicle had to go downstairs to the workshop Daniel suggested Kerry go back to the coffee area to await. This is where another aspect of exceptional service arose. The young Lady behind the reception noted that Kerry had come back & was proactive in making sure Kerry was not left alone. Obviously the Lady realised there was a problem & initiated some damage control by having a conversation with Kerry whilst she awaited the repaired car. Really it may sound small in the scheme of things but really it is the little things that combine to make the difference.
I do hope you will pass on our thoughts & congratulate your staff for us.
Gil van der Venne
Ps: The Swarovski key ring is a sensational idea. A great touch!
Marisa Brincat - March 2016
Last week we picked our A250. Amazing experience. Whole process was smooth. Sam Nicholl was easy, helpful and most of all knowledgeable. We were very pleased with his service, we could not speak more highly of Sam for his assistance. We highly recommend this dealership to everyone. Thanks.
Maria Le - March 2016
I just purchased a cla200 from Tong and I must say that his service was excellent from the very beginning. He drove the car all the way to my house for a test drive and was very professional and patient the whole time. I look forward to going into the dealership to pick up my car :) Thanks again for your help!!
Akash Sharma - March 2016
Thank you Kurt, Chris and the fantastic team at MB Berwick - for making the process of buying a new car so simple and delightful.
Antoinette Inguanti - March 2016
We have just purchased our 2nd Mercedes from Mercedes-Benz Berwick. Just a quick note to thank and congratulate you on your professionalism in all matters in making this a swift and happy experience, once again. Thank you Jake Buxton for picking us up from the railway station! It's a pleasure doing business with you, the team at MB Berwick....keep up the good work!
Craig Jansen - March 2016
Can't wait to pick up the new van.. Brian and the commercial team made it an effortless process in getting the new addition to the fleet
Vicki Cimolino-D'Angelo - March 2016
Our daughter just picked up her brand new cla200 and we couldn't be more happier with the fantastic customer service we received from start to finish by Ben Coleman. We would also like to take this opportunity to thank the entire staff for their warm welcome & generous hospitality. I would definitely recommend this dealership to anyone seeking a Mercedes's. We can't wait to upgrade our car next. Great team!!!
Taylah D'Angelo - March 2016
Just picked up my new cla 200 amazing staff as always the hospitality and gifts were beautiful. And a special thank you to Ben Coleman, from the very first start he was absolutely amazing and his customer service made me purchase the car with a lot of trust and ease as he explained everything to me about buying the car that suits me and is beneficial for what I need. Highly recommended Thank you once again and I look forward to repeat business for myself and family.
Judy Romano - March 2016
I purchased an A250 from MB Berwick last week and could not believe the service and delivery, I even got a bunch of flowers a bottle of Mumm and some other stunning gifts, they kept me in the loop on a daily basis from the minute i decided on what model i wanted to purchase, they even delivered the car to me at my office in South Yarra, Russel Palmer, Sarah Morley and Craig Howard are the best!!
Noel Le - March 2016
I recently purchased a Cla200 from your dealership and all I can say is that I am beyond impressed. Tong Hu drove all the way to Sunshine so that I can test drive the car and he was always very professional and answered every question I had about the car. I was stunned at how easy and simple it was and Tong helped me throughout the whole process. I am beyond happy with my experience and will recommend all my friends to go to Mercedes Benz Berwick.
Maria Pamela Jose - March 2016
My partner and I recently bought from MB Berwick and we were so pleased with the excellent customer service from Russel Palmer. He was so patient and understanding with our requests and needs during the whole process. From the time we enquired to the day we picked up our car, we were impressed with how welcoming and friendly everyone at MB Berwick were. I will definitely recommend this dealership to my friends and family!!
Garry Sampson - March 2016
We had a very pleasurable experience from the minute we walked into the showroom, Veronica greeted us immediately and helped us by introducing us to Michael Wong in new car sales, our experience was very relaxed as Michael was very informative answering all our questions. There was no pressure put on us and we felt very relaxed to purchase our new Mercedes Benz from Michael. The reason we returned to Berwick Mercedes was we had had a very good experience with Tim Harty manager of used car dept previously.
We would highly recommend Mercedes Benz Berwick to anyone wanting to purchase a vehicle.
Kyne Soto - March 2016
Welcoming and friendly staff at reception. Thanks for the hospitality, makes car buying easier.
Akash S - March 2016
A big thank you to the team at Mercedes Benz Berwick especially Kurt - who made the process of buying a new car (second one from MB Berwick this year) so simple and delightful.
Sam Thompson - March 2016
The team are Mercedes-Benz Berwick were terrific to deal with. Kurt Vollenhoven was professional, patient and very helpful. I'm extremely happy with the purchase of my new vehicle and can't recommend the team at Mercedes-Benz Berwick enough.
Jim Wong - March 2016
I just bought a SUV from this dealership and very satisfied with their professional service
Antoinette Inguanti - March 2016
Excellent customer service and very professional negotiators. This has been the second mb purchased from mb Berwick.....highly recommendable. Well done !
Chloe Ho - February 2016
If you are looking at buying a Mercedes, we definitely recommend travelling to Mercedes Berwick. Great customer service and overall we had a great experience buying our new car. Dennis Tyshkovsky was very patient and easy to deal with. He never pressured us into making a decision and Was very helpful and attended to every question we had. The team was very professional and welcoming. I praise them for their high standards. Well done team definitely recommended.
Michael Shacklock - February 2016
Very pleasurable experience buying our A250 from Mercedes-Benz Berwick. Couldn't be happier with the deal! The salesman Damon Nehls was friendly, knowledgeable and easy to deal with!
See you again
Jess C - February 2016
My experience with Mercedes Benz Berwick was fantastic, their service is amazing and the whole process was smooth. Sales rep Tong Hu was a pleasant person to talk to. He is very knowledgeable and patient. I could not speak more highly of Tong for his assistance! Keep up the great job!
Yogeshawari Biju- February 2016
Good service and quick turnaround. Highly recommended
Aya El-Halabi - February 2016
Incredibly friendly staff! I loved dealing with everyone here! Got my first car here in Berwick and everything went even smoother than I thought!
If you're looking for an all luxury car, here is the place to be in!
Shaun Wang - February 2016
I bought my new GLC 250d recently from Tong at Mecedez Benz Berwick, very professional service and they know how to satisfy their customers. Highly recommended!
Kelvin Poole - February 2016
What a great experience ordering our new cars. Mercedes Berwick was fantastic and we were made to feel particularly welcome by all of the staff, in particular by Michael Aveson and Eylem and not to forget the rest of team. Whilst the day was very well handled, so have my subsequent questions about things I forgot to ask due to my excitement.
It was a pleasure to do business with Michael and his team. We were very impressed with all aspects of the sale , from test drive to pick up and we look forward to the same support and response once we actually have our cars.
We will highly recommend this dealership to everyone.
Karen Porter - February 2016
As a busy small business owner, I was pleased that the team took all the stress of finding the right car for me and made the whole process seamless and easy. I would highly recommend them
Hong Guo - February 2016
So far the staff at Mercedes Benz Berwick have been most professional and very understanding to our requirements. We have bought 2 vehicles from them. Their sales and after sales servicing have been the best I have ever come across. Even in circumstances where we have had vehicle problems, they have understood our stress and have been professional in reassuring us and in fixing all mechanical issues. Mercedes Benz finance has been great. The road side assistance has been far beyond my expectations. It has been a pleasure to be associated with such a great team of people.
Mal Cooper - February 2016
I was referred to MB Berwick,however we went to 3 MB dealers before we went to MB Berwick.
The customer service at this dealership was exemplary from the moment we walked in the door. Everyone we made contact with acknowledged us politely and respectfully , without being over the top. I am extremely pleased with my new Mercedes purchase and the buying process I would not hesitate to recommend MB Berwick . Our consult was Dennis Tyshkovsky who has wonderful communication skills , keeping us in the loop at all times with the ordering process ,he was great to deal with.
James Wong - February 2016
The dealership has a wide range of vehicles on display. The staff are friendly & helpful. The sales person appointed to us understood our needs & helpful on our trade in. On delivery day of our new vehicle, there were no disappointments. The service is delivered efficiently & promises fulfilled.
Craig Parker - February 2016
Great experience from the moment you walk in the door. Extremely polite and totally professional. Definately the only place to purchase you mercedes benz !!! Keep up the great work.
Jim Angelis - February 2016
From Veronica at reception and Dennis in sales the service offered by Berwick Mercedes was exceptional.
Highly recommend this dealership
Andrew Campbell - February 2016
I've just replaced my ML320 with a ML250. Jake Buxton was fantastic. Nothing was an issue and he was only too happy to help. I had a towbar fitted and Tristan from the workshop was also great. The overall experience was positive. The reception staff made us feel welcome and the coffee was good. Everyone involved did a good job. Thanks MB Berwick.
Grahame Coleman - February 2016
Dennis Tyshkovsky Was an excellent sales person knowledgable, willing to listen to my preferences and produced an outcome that I was very pleased with. He was at all times friendly and able to negotiate in a balanced way. The car I bought - a C250D was exactly what I wanted.
David Banger - February 2016
We don't write reviews, this is my first ever ... MB Berwick and Kurt have exceeded all previous experiences of purchasing a vehicle by miles... the pick up, explanations and post sale follow up have been fantaxtic, old school service that is not often practiced in today's busy world! ... THANK YOU - Nicole & David
Charmaine Govender - February 2016
What an AMAZING experience!!! My husband and I walked in just to have a browse on our 30th Wedding anniversary and walked away with my very first Mercedes... an impressive E200 Coupe!!! Thank you James Allen for helping me convince my husband that it was what I "needed" for my birthday:D (which was a week later!). Picked up my baby on the 31/12/15 and couldn't have hoped for a better finish to 2015 or greater start to 2016! Thank you Mercedes-Benz Berwick for giving us the royal treatment when we arrived to pick up our Car...made me want to come back the next day to get another one:) We really appreciated the time & care that James Allen took in explaining the many wonderful features of our new car and familiarising us with the way it all worked. I LOVE, LOVE, LOVE my new car!!!
Once again thank you!!!
PS. my husband is just as much in love with our new car as I am!
Charlie Alexander - February 2016
Friendly staff that listened, Willing to negotiate.
Kim Akom - February 2016
Lovely friendly environment. Best car buying experience. Can't wait to pick my beast up :)
Alborz Jahangiri - February 2016
I recently bought the car I wanted from this dealership. the whole experience was smooth and the staff were friendly and helpful. I was satisfied and happy with the service.
Cliff Stone - February 2016
I have been driving a Mercedes 1300 which I loved by due to a unfortunate day driving home on a narrow gravel road dodging the pot holes I run to close to the side and the car rolled over the embankment and Shannon wrote the car off much to my disappointment.
My daughter who bought her Mercedes at Berwick said to ring them and see if they could help me and get another car the same. So I rang and spoke to Jake Buxton who said he had not traded a model 160 for such a long time but would keep his eyes open for me that was Thursday morning. He rang me back in the afternoon as said he traded a 190 and thinks it would be good for me to come and look at it.
I went down and met Jake as well as Damian, these two guys made me feel like a VIP customer and could not do enough for me. Talk about customer skills they sure had it – polite and courteous and they sure knew there product so I bought the car.
Thank you for treating me a like a VIP customer. Mercedes Berwick you have a new customer for a long time.
Naomi Hollander - February 2016
I brought my car to you for the first time . I normally go to another MB dealership but my work is Pakenham. When I first spoke to Sean he was so polite, so helpful and very professional in his explanation and service.
He was an absolute pleasure to deal with. I just want to say thank you for looking after me so well. Sean is definitely an asset to your business.
I will definitely be bringing back my car. Once again thank you.
Adam Hanley - January 2016
Just a note to thank you for arranging the loan car last weekend as a result of the Mercedes-Benz Berwick sponsorship of our club.
What a great surprise.
From the moment I picked up the black 2 door coupe your sales person could not have been more pleasant and genuinely interested in me enjoying the vehicle over the weekend which I did. It was a wonderful experience to drive a vehicle of this calibre and thoroughly enjoyable. It certainly attracted attention.
When I returned the vehicle on Monday morning your girls at reception and the sales person booking the vehicle back in were also very welcoming and keen to hear how my weekend was.
I was very sad to return the vehicle but felt very lucky for having had such a great experience
I certainly have spread the word about your very professional company
Vlado Stojanovski - January 2016
Great experience picking up my new car. Mercedes Berwick was wonderful to deal with. Dennis was professional and very helpful in answering my questions, pre sales an any questions I had post sale. It was a pleasure to do business with Dennis and we were very impressed with all aspects of the sale , from test drive to pick up. I will highly recommend the dealership to everyone.
Stan Konidaris - January 2016
My experience with Mercedes-Benz Berwick was a pleasurable one the staff were very helpful and friendly and were not pushy at all. Highly recommend the dealership if you are looking to purchase a new Mercede Benz
Robert Thomas - January 2016
Benz Berwick is the most professional well organised and presented dealership I have had the pleasure to deal with when purchasing a new car.
From the moment you walk through the door with the greeting from the reception staff until the time you drive your special new car out through the doors it was a very pleasant experience.
The customer service, product knowledge and patience shown by Dennis Tyshkovsky and other members of the staff that were introduced to was first class. Dennis made it a wonderful experience to purchase my “new toy” a Mercedes Benz ML 250.
I could not speak more highly of Dennis for his patience and assistance as it has never been as issue when I have had to avail myself of his knowledge and time to learn all the new components of this wonderful car.
If you want great service ask for Dennis at reception!
Kevin Unali - December 2015
Just got my second car delivered to me christmas eve, couldn't be happier with Russell and the team at Berwick, excellent service and dedication show by the staff and would have no trouble recommending them to anyone
Vincent Cheung - December 2015
Good experience. The whole process is smooth and hassle free. Daniel and Kevin are great. If I want to buy another car, I would go to them again.
Paul van Schijndel - December 2015
Wow! What can I say. The staff (in particular Ben) were absolutely amazing! They were friendly, helpful and just all-round awesome! Quite possibly the best experience I've ever had buying a car! Everybody should definitely go there; like ...MoreWow! What can I say. The staff (in particular Ben) were absolutely amazing! They were friendly, helpful and just all-round awesome! Quite possibly the best experience I've ever had buying a car! Everybody should definitely go there; like right now!
Peter Wang - December 2015
Just made a purchase of my new GLC at MB Berwick, Sales person are very straight forward, no mucking around with the deal. It's the best of the three dealer ship I went to anyway.
Bo Zhong - December 2015
Excellent service, excellent deal. I had a wonderful experience with Mercedes Benz Berwick. And a big thank to Tong Hu who’s very helpful and friendly. Would highly recommend them to friends.
Zoya Shivanand - December 2015
Bought my new Mercedes last month from Mercedes-Benz Berwick! The team at Berwick was extremely professional and pleasant! James Allan in particular was very helpful in answering our queries and help choose our new car. The whole experience of buying a new car was made so simple and pleasurable!! I definitely recommend the dealership to all. My next car in a few years is going to be from the same dealership!
Michael Raditsi - December 2015
The team at Mercedes Benz Berwick were fantastic, especially Ben Coleman and Michael Aveson. They were very helpful and professional and at the same time down to earth compared to other dealerships. We had a wonderful experience and we highly recommend this dealership with sensational service. Thank you Ben for the great experience.
Mick Bedford - December 2015
Great experience picking up my new car at Mercedes Berwick , James was friendly , professional and very helpful in answering our questions and all the staff were great. It was a pleasure to do business with the team and we were very impressed with all aspects of the sale , from test drive to pick up. I will highly recommend the dealership to everyone.
Colin Wilson - December 2015
Picked up GLC yesterday,very happy with it and thanks to Daniel for his excellent service and explanations of the new functions and capabilities of the car.Wife's happy therefore I am.Thanks again..Colin and Marie
Terri Ercan - December 2015
thank you guys at berwick mercedez everyone of the staff are just extremely professsional and informative. The purchase of my car was just amazing service is excellent. Was a pleasurable experience. thank you .
Jason Woodthorpe - December 2015
Fantastic experience impressed with service and follow up. Sales rep Jake Buxton was a pleasure to deal with. Will be buying all my mercs from them. I live in Western Australia; and would highly recommend them.
Carolyn Neilson - December 2015
Our first experience with Mercedes-Benz in Berwick.....
5 Star Service
5 Star Staff
5 Star Product
We would like to thank everyone involved with the purchase of our new car....
Maria Lainez Mejia - December 2015
My 1st Mercedes! Won't drive anything else now. Thank you again Justin for making the experience unforgettable. When I went to pick up my car there were black sheets covering a few cars in the middle of the show room. I thought "these must be special " One of the stands in front of the car had my name on it. Felt very special and a wonderful surprise when the cover was taken off. Will definitely be coming back for my next car.
Archie Montana - December 2015
Just bought my Mercedes E400 Sedan from Mercedes-Benz Berwick. It's my second car from this dealership this year. I highly recommend you speak to James Allen if you're looking to buy a new car from here, you're guaranteed to get a great deal. I will definitely be back to buy my next car from here.
Ana Viloria - November 2015
The overall experience was great. Mark and Damon were fantastic. cant wait to pick up my new car.
Jonathan Fakhry - November 2015
Great team that made it so easy to choose the right car. Excellent experience at Mercedes Benz Berwick cant wait for the next one
Beckie T - November 2015
I've been to many dealerships in the past and have had unsatisfying experiences. However, the team at Mercedes-Benz Berwick were something different. The level of customer service from the moment you step in the doors were superb. Loved the ...MoreI've been to many dealerships in the past and have had unsatisfying experiences. However, the team at Mercedes-Benz Berwick were something different. The level of customer service from the moment you step in the doors were superb. Loved the friendly environment there, especially with the team not being "FAKE" was something i appreciate when you go to dealerships. Jake was excellent with depth of knowledge, friendly, helpful in all ways and was very professional. The delivery of the car was brilliant, attention to detail with any questions answered. Although the location is not exactly close to where i live but this is where ill be heading back to. A trusting car dealership!
Shpendim Huseinovski - November 2015
Product knowledge and the level of assistance and customer service was excellent.
Navaratnam Muralitharan - November 2015
I am very much impressed with the pricing and the service that the staff offered me so far in order to purchase the vehicle from them. Even though I live in ACT, I will not hesitate to recommend them to my immediate family member or my ...MoreI am very much impressed with the pricing and the service that the staff offered me so far in order to purchase the vehicle from them. Even though I live in ACT, I will not hesitate to recommend them to my immediate family member or my close friends.
Matthew Dennehy - November 2015
Ordered gaskets for my van and all were air freighted over night and priced fair ,
service from Lisa was friendly and punctual
Eric Morris - November 2015
Outstanding service throughout the process back up by excellent product knowledge
Danny McKeown - November 2015
From the minute we walked into the Mercedes-Benz Berwick dealership, it was clear that these guys (and girls), were on top of their game. This is without any doubt the best new car purchase experience (and there have been many), I have had. ...MoreFrom the minute we walked into the Mercedes-Benz Berwick dealership, it was clear that these guys (and girls), were on top of their game. This is without any doubt the best new car purchase experience (and there have been many), I have had. This dealership is VERY SPECIAL. I need to especially mention Dennis Tyshkovsky, whose friendliness, customer service, Mercedes product knowledge and ability to answer all our questions, was impressive. His attention to detail and time spent delivering the car and explaining how to operate the many E250 features was second to none. I have no hesitation in recommending (and already have), Mercedes-Benz Berwick and in particular Dennis to anyone looking for a new car.
Anh Le - November 2015
Recent purchase of ML 400 at Berwick Mercedes, awesome experience.
Dennis T sales consultant at Berwick Mercedes was really nice and helpful, he even brought the car down to my work place which was 1 hour from his dealership for a test drive. He was very thorough and patient in introducing me to the new car, and going through each mode slowly.
The day after delivery of the car, he even rang to check if everything was OK
Kevin T - finance consultant , was also very friendly and informative. He tried to provide finance at a lowest rate as he possibly could.
Thank you guys.
Mahbub Chowdhury - November 2015
When we were very disappointed with the quality of service and dodgy dealings of another Mercedes-Benz Dealership (closer to the city), we came to learn about Mercedes-Benz Berwick through an advertisement and went to see a ML series car. As soon as we entered the showroom, we were greeted by their warm reception and courteous behavior. They helped us clarify the various features and options of the car and took us to the test drive showing us passionately the different features and options. At the time of negotiating the car price, they were very cooperative and friendly. Even they mentioned about the free car service entitlement under the corporate program which was basically the deciding factor for the purchase of our first ML-350 car. In the other dealership however, there were no such cooperation and openness with the sales stuffs rather trying to signing the contract under dodgy conditions. Anyway, when the car was delivered with personal name tagged in front of the car stand and the time spent to explain all features and options, those were remarkable. We are highly pleased with the quality of service and attention provided by Mercedes-Benz Berwick. We hope to remain a loyal customer of MB Berwick for our life.
John Bennie - November 2015
I haven't taken delivery yet - but I am already overwhelmed with the high level of service. Calls just when you need them; messages that are succinct and say enough; timely information to keep you informed without over doing it; and, always pleasant and helpful communications. I am looking forward to a good relationship with mbberwick.
Michael Cannatelli - November 2015
Two days ago we brought our first Mercedes Benz ML250 from Daniel Bey at 'MB Berwick. Daniels professionalism, knowledge, patience and service was second to none. We had such a positive experience purchasing this vehicle and would highly recommend this dealership. We would like to also thank Chris and Kevin's assistance in organising MB Insurance. Thanks again
Satish Verma - November 2015
We have had a wonderful experience in purchasing a new Mercedes. We met with Russel who went out of his way to please our every request. We had the demo car for over 24 hours before we made a decision to buy. There was no pressure from anyone on extras, insurance, finance etc. All aspects were explained by all the team members very well before we decided on options. Overall an excellent experience and I have already recommended Russel to other potential buyers. Oh yes - the coffee is very nice as well.
Laura Jane Canning - November 2015
Fantastic experience at Mercedes Berwick. Russell was great to deal with and managed to find the exact car I was after and have it ready to pick up within a week. The finance manager Chris was also fantastic and made the whole process very simple and stress free. I cannot recommend this dealership highly enough
Lisa Brown - October 2015
They were patient and supportive in my decision-making process and I am so happy with my new car. It was an efficient and yet not rushed process. I am confident that any single female would feel comfortable undertaking the purchase of a new car with people like Damon and the team at MBBerwick helping them. Thank you for the good experience
Ramon Nasrawi - October 2015
I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your showroom to look and may purchase a new car. Your staff was very attentive and helpful. The salesman I interacted with, especially Andrew Budicin and Mike Buxton, were very knowledgeable and seemed genuinely interested in helping me find the car that met my needs rather than just being focused on making a quick sale.
Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase of the E250. I will continue to visit your showroom in the future, as well as recommend it to others. Please let Andrew and Mike (Also Matthew Byrne) and most of all Craig Howard, as well as the other employees in the showroom; know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to dealing with your team again in the future.
Renata Cop - October 2015
I had a wonderful experience with Mercedes-Bens Berwick. The staff were friendly and welcoming. Dennis was so wonderful to deal with. His knowledge and customer service is outstanding.
Thank you and well done. I'm very happy with my car :)
Gary Gibb - October 2015
The guys at Mercedes Berwick gave me an extended test drive which was a great way to really get to know the car. Of course the car itself (C series 250) became their best salesperson but nonetheless it was a great first experience. After test driving the competitors, the purchase process was smooth with James Allen going the extra mile to get me a great deal on an AMG Line with all the main options. The delivery was swift and the handover done with style and care.
Chris Bell - October 2015
Fantastic Dealership, staff go above and beyond and are very helpful and friendly. I cannot recommend higher. Russel was an absolute gentleman to deal with, great product knowledge and more than willing to help with any and all queries we had. Keep up the great work
John Ivis - October 2015
Amazing dealer, Kevin Benn incredible salesman. Felt no pressure to buy extremely helpful and knowledgeable took his time showing us the intricacies of the car couldn't be happier A+++++
Maria Pintaudi - October 2015
Our experience at Mercedes-Benz Berwick was a wonderful experience resulting in the beautiful new car we were looking for. My husband and I were specifically looking for a new car and this dealership has an extensive range displayed in a large, beautiful and well lit showroom. We found Ben Coleman to be an outstanding Sales Professional. We felt very comfortable with him from the first moment we spoke. We did not feel pressured in any way as he ensured that he worked with our needs and wants. He was very helpful in explaining all of the cars features and when we collected the vehicle told us to pop in as many times as needed with any questions as he is willing to help us at any time. We also received a call from him a week later to ask if all was going well with our new car. I highly recommend a visit to Ben Coleman at Mercedes-Benz Berwick to anyone wishing to buy a new car.
Nolan Taing - October 2015
Service is fantastic . Being a small business owner it was difficult to visit dealerships . Mercedes Berwick was the only dealership willing to visit me at work and show me a suitable car. Tong is brilliant. Very professional and knew everything about the new C Class. Thanks for the great service and detail. I love the New car.
Aldo Balducci - September 2015
My first Benz experience was amazing. From the moment walking into this refined elegant showroom, I felt like an old friend. Knowing nothing about the Mercedes range, they listened to my wants and needs, gave me various options to test drive and help make the right decision that was based on what I want, not what they wanted to sell. The team spent as much time as I needed, I never felt rushed. After placing my order I was kept up to date with the progress of my new baby. a big thank you Craig, Michael, Russell and everyone else at Berwick Mercedes.
Andrew Tsirigotis and Marta Lopez - September 2015
All too rarely do you have an experience as a customer that makes you reflect on the level of service as positively as the quality of the product you have purchased. We wanted to express our satisfaction with the exceptional care, unparalleled focus and tremendous effort we have been grateful to encounter.
We did purchase a new car. It was not straight forward. We had a trade-in, we were looking for something different from what we had and we required finance. So what was the difference we noticed with MB Berwick? The energy of the people, driven by pride in their workplace, coupled with a genuine intent to help and a careful patience to understand our requirements. Craig, thanks for bringing us into your MB world, Justin for your thoughtful anticipation of our needs and Chris for resolving our finance challenge (on your day off).
Hence it came as no surprise to notice that the team has been the most awarded dealer for 2 consecutive years and from our perspective, based on the attitude, attention and assistance of the highly capable people we interacted with the accolades are much deserved. We sincerely hope you will continue to be rewarded for your professionalism and excellence. Warm Regards, Andrew Tsirigotis and Marta Lopez
Daksha Patel - August 2015
I just went to look at new CLA 200, well of course I loved the car but more importantly is I was not pressured by the dealer I was allowed to go away and think which I was very impressed and I'm happy with the price too Thank You Mercedes-Benz Berwick for making my experience a pleasant one. Thanks to Amir and Mark
Dean Mills - August 2015
Picked up a new C250 Mercedes AMG line. From the start of the engagement to the purchase of the vehicle it was a wonderful customer experience. It was top class, staff are very friendly, engaging and highly professional. Thanks again!
Penny Chung - August 2015
Staff were friendly and helpful, big thanks to Dennis for taking care of us.
Blair James - August 2015
One of the best experiences I have had at a car dealership if not the best. Would definitely purchase from Mercedes Benz Berwick again.
Alger Liu - August 2015
First time bought my vehicle through this dealer after chatting with my friend who purchased their vehicle at Berwick Mercedes The experience was easy and comfortable in my case, rang up for a vehicle which just released, discuss roughly figures over the phone. Justin (sales executive) was willing to make a sale. There you go, I bought the car which I was looking for a while.
Kahlia Wong - August 2015
Very professional service with a great attitude. Staff were very helpful with all the questions I asked and I would recommend this dealership over several others I have communicated with.
Danny Hogan - August 2015
Over the past 3 years we've brought quite a few cars and have nothing but praise for the team at Berwick. Nothing is to much trouble, as they are always there to help you and advise you on your purchase. Well Done Guys! Special thanks to Damon Nehls.
Andy Hii - July 2015
Just purchased and picked up my Mercedes C250 from Mercedes Benz Berwick. Best 1 hour drive back to Tullamarine in the C250 Always hear about Mercedes-Benz Berwick from Mark Allan on SEN but this is the first time I have actually visited the dealership. Must say the hospitality and customer service is absolutely superb. I enjoyed the Mercedes-Benz Berwick experience from the moment I entered the showroom last Saturday to the delivery of my vehicle today. Hats off to Craig Howard and his team and a special thanks to Harry Imrie and the Business Manager Kevin Truong.