Mercedes-Benz

Mercedes-Benz Berwick FAQ's

We understand that there may be some confusion among our community as to whether our customers can visit us.
Explore our FAQ's below.

My service is due during the COVID-19 Government restrictions, what should I do?

We are pleased to offer Premium Express Service – completed within 90 minutes or less and guaranteed next day bookings. Plus, complimentary loan vehicles and pick up - drop off services

Can I still purchase parts for my vehicle at Mercedes-Benz Berwick?

Yes. We are open and trading as normal for all of your essential Service, Sales & Parts needs.

Can I expect the same level of high quality service at Mercedes-Benz Berwick as I would normally?

Yes. Mercedes-Benz Berwick is committed to upholding the high standards and quality that you’ve come to expect from us. Our handshakes may have stopped, but our service hasn’t.

Am I still able to test drive a vehicle I am interested in? 

Yes. We follow the strictest hygiene measures and social distancing protocols to ensure your safety and ours.

If I can’t come to Mercedes-Benz Berwick, is there any other option?

Yes. We offer contactless delivery and virtual tours. Plus we can come to you with our Premium in-home experience. We will bring the vehicle of your choice to your home or office within 60 minutes*.

Will I still be able to receive Roadside Assistance?

Yes. Roadside Assistance will continue to be available 24 hours a day / 7 days a week.